Technical Support

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🕒 February 25

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Remotely

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

☁️ SaaS

🤝 B2B

⚡ Productivity

SaaS • B2B • Productivity

Remotely is a SaaS operations management platform that helps multi-branch businesses digitize and streamline daily operations, quality control, maintenance and task execution. The platform provides features such as task scheduling and distribution, geolocation-based task verification, real-time photo documentation, ticketing with attachments, instant notifications and performance reporting to reduce costs, ensure compliance and enable remote oversight of field teams. Remotely targets businesses seeking to replace paper and ad-hoc communication with a centralized, user-friendly system to improve operational efficiency and customer satisfaction.

📋 Description

• Respond to technical inquiries via email, chat, or phone • Troubleshoot and diagnose software, hardware, or platform issues • Guide users through step by step solutions in a clear and user friendly manner • Escalate complex issues to senior technical teams as required • Document tickets, resolutions, and ongoing concerns in support systems • Assist with product testing, bug reporting, and identifying recurring issues • Maintain up to date knowledge of product features, updates, and known issues • Provide exceptional customer service and ensure user satisfaction

🎯 Requirements

• 2 to 5+ years of experience in technical support or IT service roles • Strong analytical and problem solving skills • Ability to explain technical solutions in simple, understandable terms • Experience using ticketing systems, help desk tools, or CRM platforms • Familiarity with common operating systems, web applications, and troubleshooting methods • Excellent communication skills in both written and spoken English • Patience, empathy, and strong attention to detail • Ability to work independently and manage multiple cases simultaneously • **Work Arrangement & Expectations:** • Remote role with a reliable and stable internet connection • Full-time schedule in line with the client’s preferred time zone • Consistent, clear communication with the client and team • Timely and accurate handling of all support tickets and documentation • High level of professionalism and commitment to customer satisfaction • Adherence to data security, privacy standards, and internal protocols