Technical Support Representative II

🕒 January 20

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Provide advanced technical support to customers experiencing technical issues with products or services while delivering excellent customer service • Identify and troubleshoot advanced technical problems and provide timely, effective solutions • Communicate technical solutions clearly and concisely to non-technical customers • Escalate complex issues to higher-level team members as necessary • Document customer interactions and technical issues in a CRM system • Provide feedback on product improvements and enhancements based on customer feedback and technical issues • Improve knowledge of products, services, and processes through training programs and continuous learning modules • Collaborate with other departments to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Perform other duties as assigned

🎯 Requirements

• Minimum of 2 years of experience in technical support, preferably in a call center environment • At least 6 months to 1 year of experience and knowledge of healthcare environments and workflows • Strong verbal and written communication skills • Advanced technical troubleshooting knowledge in hardware, software, and/or systems • Proficiency in using computer applications and software • Experience using a CRM preferred

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off + birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Experience infinite fun so you can have infinite growth