Technical Support

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🕒 May 20

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Keller Executive Search International

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech • Professional Services

Keller Executive Search International is a global executive search firm specializing in helping organizations find exceptional leadership talent. With a network spanning numerous cities around the world, they provide recruitment services, transition planning, employee coaching, and leadership development. Committed to diversity and sustainability, Keller offers high-quality, tailored executive search solutions across various industries. Their services include recruitment process outsourcing, military transitions, and succession planning, with a focus on finding the right leaders to drive business success globally. Keller is recognized for its robust assessment practices and a comprehensive suite of HR advisory services.

📋 Description

• **Job Summary****The Technical Support role is responsible for providing first-line and/or advanced technical assistance to customers, internal users, or partners. This position involves diagnosing and resolving technical issues, guiding users through solutions, and ensuring a high level of customer satisfaction.** • **Key Responsibilities****- Provide technical support via phone, email, chat, or ticketing systems**- Troubleshoot hardware, software, network, and system-related issues**- Diagnose problems and implement effective solutions in a timely manner**- Escalate complex or unresolved issues to higher-level support teams**- Document incidents, solutions, and troubleshooting steps in support systems**- Install, configure, and maintain systems, applications, and devices**- Assist with system upgrades, patches, and routine maintenance**- Monitor system performance and proactively identify potential issues**- Educate users on best practices and proper system usage**- Collaborate with cross-functional teams (IT, engineering, product teams)

🎯 Requirements

• **Required Skills & Qualifications****- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)**- Proven experience in technical support, help desk, or IT services**- Strong troubleshooting and problem-solving skills**- Knowledge of operating systems (Windows, macOS, Linux)**- Familiarity with networking concepts (TCP/IP, DNS, VPN)**- Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira)**- Good understanding of hardware components and peripherals**- Strong communication and customer service skills**- Ability to work independently and under pressure

🏖️ Benefits

• **Preferred Qualifications****- Certifications such as CompTIA A+, Network+, or ITIL**- Experience supporting enterprise applications or cloud platforms (e.g., Microsoft 365, Azure, AWS)**- Knowledge of cybersecurity basics** • **Key Competencies****- Customer-focused mindset**- Attention to detail**- Analytical thinking**- Time management**- Team collaboration**- Adaptability** • **Work Environment****- May require shift work (including nights/weekends depending on “N” designation)**- Office-based, remote, or hybrid setup**- Fast-paced support environment