Tier 2 Technical Support Specialist – HealthTech, EHR Systems

🕒 April 17

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NeoWork

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

📋 Description

• Provide Tier 2 technical support for issues escalated from Tier 1 support teams. • Troubleshoot complex issues related to EHR/EMR platforms, integrations, and user workflows. • Investigate system errors, configuration problems, and data inconsistencies within healthcare systems. • Work closely with product, engineering, and implementation teams to resolve technical issues. • Document troubleshooting steps, solutions, and knowledge base updates. • Assist customers in understanding system functionality and resolving technical concerns.

🎯 Requirements

• xperience supporting EHR/EMR systems in a technical support, implementation, or healthcare IT role. • Familiarity with at least one of the following platforms such as Epic, Cerner, Oracle Health, Athenahealth , eClinicalWorks, NextGen Healthcare , Meditech , Allscripts, Veradigm (or similar) • Strong troubleshooting and analytical skills. • Ability to understand and navigate complex healthcare software platforms. • Excellent written and verbal English communication (B2–C1 level). • Comfortable explaining technical issues to both technical and non-technical users. • Experience working with support ticketing systems and documentation tools.

🏖️ Benefits

• We offer health insurance for contractors • Holiday Extra Pay • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.