Senior IT Support Engineer

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🕒 January 15

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ScalableOS

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

B2B • SaaS • Staffing

ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.

📋 Description

• Uphold the highest standards of honesty, integrity, confidentiality, and professionalism in all interactions. • Deliver exceptional customer service in both routine and urgent support scenarios. • Provide hands-on support for client hardware, software, and infrastructure-related issues. • Take ownership of incidents from triage through resolution, ensuring clear communication and follow-through. • Configure, install, and troubleshoot frontend and backend IT systems, cloud services, and business applications. • Proactively monitor the health of systems related to data, networking, and security; investigate and remediate anomalies. • Accurately document all work performed and maintain complete ticket histories in the ticketing system. • Perform vulnerability assessments and basic penetration scans; execute remediation aligned with best practices and client risk profiles. • Participate in after-hours or emergency support as needed. • Continuously expand technical and professional knowledge through training and industry learning; contribute to internal documentation and process improvements. • Share learnings with team members to improve overall service quality and operational maturity.

🎯 Requirements

• 5+ years of experience in IT Support, Systems Engineering, or a similar senior technical role. • Strong verbal and written English communication skills with the ability to explain technical concepts to non-technical users. • Demonstrated experience supporting: • Microsoft Windows operating systems (workstations and servers) • Microsoft 365 and cloud services (Azure, M365, Google Workspace) • Network infrastructure (DNS, DHCP, firewalls, VPNs, remote access) • Email platforms including Microsoft Exchange • Databases such as Microsoft SQL (administration or troubleshooting level) • Strong troubleshooting, analytical, and problem-solving skills. • Ability to work independently while collaborating effectively within a team. • Strong organizational skills with attention to detail and documentation quality.

🏖️ Benefits

• Full Philippine Statutory Benefits • 13th Month Pay • De Minimis Allowance • Night Shift Differential Pay • Paid Time Off (PTO) • Health Insurance • Life Insurance (maximum of PHP 3M coverage) • Company-Provided Equipment