Support Engineer

🕒 April 28

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Sinch

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔌 API

📡 Telecommunications

🤝 B2B

💰 $48.8M Post-IPO Debt - Sinch on 2024-09

API • Telecommunications • B2B

Sinch is a global communications platform (CPaaS) that provides APIs and applications for messaging, voice, email, verification, and conversational AI, along with network connectivity and telco services. It enables businesses to run marketing campaigns, send notifications and alerts, verify identities, and support customers across SMS, RCS, WhatsApp, email, and voice channels, backed by large-scale operator connections and infrastructure. Sinch serves enterprises and communication providers with scalable, secure messaging and voice infrastructure and developer-focused APIs and tools.

📋 Description

• Provide high-quality technical support to operators and enterprises worldwide. • Analyze customer messaging traffic trends and patterns in our production environment. • Perform deep triage and troubleshooting of technical issues across both software application and network layers. • Support Sinch colleagues, including the sales team, during customer integration, onboarding, and post-deployment phases. • Collaborate directly with customers in various technical areas, while working with state-of-the-art communication technologies, including rich messaging and collaborations with leading suppliers like Google, Amazon, Microsoft, and Meta.

🎯 Requirements

• Experience working directly with global enterprise customers in a technical capacity. • Strong understanding of TCP/IP protocol suite and web protocols. • Proficiency in using service ticketing systems such as Zendesk, Atlassian Jira Service Management, etc. • Fluency in English (both written and spoken) for effective communication with global teams and customers. • A degree in Computer Science or a relevant technical field, or other formal IT/technical qualifications. • Basic knowledge of UNIX/Linux systems, HTTP, SMPP, Rest, SQL, Postman. • Background in telecommunications or wireless communication. • Familiarity with mobile communications standards like GSM and 4G. • Knowledge of the SS7 protocol suite and SIGTRAN.

🏖️ Benefits

• At Sinch, you'll have the chance to work with some of the most advanced communication technologies in the world. • Support of a collaborative, forward-thinking team that values innovation, continuous learning, and personal development.