Customer Support Engineer

🕒 May 15

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Oscilar

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💳 Fintech

🏦 Banking

📋 Compliance

Fintech • Banking • Compliance

Oscilar is a risk management platform that focuses on fraud defense, credit underwriting, onboarding risk, and AML compliance for financial institutions. Through its advanced AI Risk Decisioning™, Oscilar enables organizations to make faster and more intelligent risk decisions, monitor customer journeys, and ensure regulatory compliance seamlessly. Oscilar's platform provides comprehensive analytics and proactive detection capabilities, tailored to meet the unique risk needs of banks, fintechs, and credit unions.

📋 Description

• Act as the first line of technical support for Oscilar’s customers. • Analyze, triage, root cause, and resolve issues reported through the support system. • Collaborate with Support Engineering Lead, Solutions Engineering, and Product/Engineering teams to drive resolution of complex issues. • Write and run SQL queries and Python scripts to troubleshoot and reproduce customer problems. • Debug API integrations to identify misconfigurations, errors, or product bugs. • Maintain clear, timely, and professional communication with customers in Tagalog and English. • Document issue resolution steps and contribute to the internal knowledge base. • Provide feedback to Product and Engineering to help improve the platform and reduce recurring issues. • Participate in an on-call rotation to support critical incidents.

🎯 Requirements

• 5+ years in technical support, solutions engineering, or customer-facing engineering roles within SaaS, fintech, or enterprise software. • Strong technical skills in: • Rest API integrations • SQL (querying, debugging data issues) • Python (basic scripting/debugging for issue replication or automation) • Cloud Technologies • Excellent problem-solving and troubleshooting ability. • Strong written and spoken communication skills in English and Tagalog — able to explain complex issues clearly to customers. • Customer-first and extreme ownership mindset with empathy and professionalism under pressure. • Background in risk management, fraud prevention, or AML systems (preferred qualification). • Familiarity with AI/ML SaaS platforms (preferred qualification).

🏖️ Benefits

• Competitive salary and equity packages • Accelerated professional growth alongside industry leaders. • Make the digital economy safer by protecting online transactions. • Be part of a global, high-growth AI startup tackling real-world challenges in fraud and risk. • Remote-first, collaborative culture with teammates in the US, Poland, and beyond. • Opportunity to develop deep expertise in risk decisioning and customer support at scale.