CDN Support Engineer I

Job not on LinkedIn

🔥 8 minutes ago

🌐 Philippines, Argentina, +2 more countries – Remote

🇵🇭 Philippines – Remote 🇦🇷 Argentina – Remote 🇧🇷 Brazil – Remote 🇵🇾 Paraguay – Remote

💵 €15k - €25k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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bunny.net

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🎮 Gaming

☁️ SaaS

💰 $6M Seed Round on 2022-10

eCommerce • Gaming • SaaS

bunny. net is a comprehensive content delivery network (CDN) provider offering a variety of services designed to speed up and enhance web content delivery. The company specializes in providing lightning-fast global CDN services, cloud storage with rapid data access, DNS solutions, and robust image processing and optimization capabilities. Their platform is equipped to handle video delivery, game delivery, software distribution, and more, ensuring minimal latency and high performance. bunny. net emphasizes security with DDoS protection and enterprise-grade DRM solutions for video content. They offer scalable, cost-effective solutions suitable for a wide range of industries, demonstrating commitment to performance enhancement and customer satisfaction.

📋 Description

• Help customers troubleshoot technical issues through Zendesk and Discord, providing clear explanations and effective solutions • Investigate delivery and performance issues involving caching, HTTP behavior, SSL/TLS, DNS configuration, and origin connectivity • Diagnose application-layer networking problems affecting website delivery and performance • Use curl, traceroute, MTR, dig, and logs to analyze request flows and isolate production issues • Monitor network health and identify delivery problems before they escalate • Collaborate with Engineering and Product teams on bugs and platform issues • Improve internal troubleshooting guides and customer documentation • Share customer-interaction insights to improve the platform and tooling • Develop expertise in CDN architecture, caching systems, edge networking, and internet infrastructure • Rotate across support shifts and cover planned leave or unexpected absences

🎯 Requirements

• 3+ years of experience supporting developer-facing infrastructure such as hosting platforms, networking services, cloud environments, or video delivery systems • Solid understanding of DNS, HTTP/HTTPS, headers, TLS/SSL, and caching • Hands-on experience troubleshooting production issues affecting live customer traffic • Confidence using curl, dig, traceroute, or MTR • Ability to investigate technical problems methodically and identify root causes • Clear written communication and ability to explain technical topics to developers in fluent English • Calm and structured approach to production issues • Confidence working through problems without obvious answers • Genuine curiosity about internet infrastructure and desire to keep learning • Flexibility around rotating support shifts and covering planned leave or unexpected absences • Spanish language skills are an additional advantage • Experience supporting high-traffic websites, APIs, or streaming workloads is an additional advantage • Startup experience and comfort moving fast and wearing multiple hats are additional advantages

🏖️ Benefits

• Additional shift allowance • Remote-first by design • 3-night voucher for visiting headquarters • Performance-based bonuses • Medical, dental, and vision insurance with worldwide coverage • 25 vacation days plus an extra loyalty day each year, capped at 30 days total, on top of local public holidays • Meeting-free Thursdays • Annual home office budget of €500 • Paid sick leave • Paid parental leave: 16 weeks for birthing parents and 8 weeks for non-birthing parents, topped up where local statutory leave is lower • Annual fluffle building event • Employee Stock Option Plan (starting with 0.01% equity) • Mental health resources and support via BetterHelp.com • Annual wellness budget of €480 • Annual educational budget of €500 for books, seminars, or online courses • Yearly Apple, Spotify, or YouTube Premium subscription