Associate Product Support Specialist

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August 27

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Buildout

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Real Estate • SaaS • B2B

Buildout is a technology company that specializes in providing comprehensive commercial real estate (CRE) software solutions. Their platform offers tools for deal management, CRM, marketing, and transactions designed to help commercial real estate brokers find, win, and close more listings. Buildout leverages AI and integrative technologies to enhance CRM, streamline marketing processes, and enable efficient property data analytics, ensuring brokers can operate their businesses more effectively and with greater insight.

51 - 200 employees

Founded 2016

🏠 Real Estate

☁️ SaaS

🤝 B2B

📋 Description

• Buildout is a family of CRE software products helping brokers find, win, market, and transact properties. • Deliver an exceptional customer experience through one-on-one interactions in the support email queue, live chat sessions, or phone calls. • Decide and use the most helpful communication method (help articles, GIFs/screenshots, live chat, or screen-share). • Collaborate with Product and Development to resolve and escalate issues, gather feedback, and QA new features. • Educate and empower customers to become more comfortable using the platform. • Contribute to Help Center documentation, share how-to’s and best practices, and proactively improve processes. • Actively listen to customers to provide solutions which address their root problems.

🎯 Requirements

• Experience working in a customer-facing role and strong passion for making customers successful. • Excellent written and verbal communication skills with ability to explain complex topics to customers in a simple way. • Solutions-oriented with motivation to find issues and take initiative to resolve them. • Strong time management and organization skills with ability to prioritize varied customer requests. • Adept at leveraging AI tools and methodologies for innovative problem-solving and enhanced decision-making. • Desire to learn and grow on the Product Support team, including deeper technical knowledge or leadership opportunities. • Preferred: Experience supporting SaaS products; experience with Jira, Intercom, or other customer support tools; experience working in a technical support role.

🏖️ Benefits

• Impactful insurance and benefit options, including 100% coverage of employee dental and vision insurance premiums, HSA seed, company-paid STD, LTD, life insurance, and telemedicine, and a wellness benefit of $400/year. • Policies that support a healthy work/life harmony, including Flexible PTO, 14 paid company holidays, paid parental leave, and give back days. • 401(k) with 4% company match and immediate vesting. • A fully remote work culture with a monthly remote work reimbursement ($600/year) and an annual, in-person company kickoff. • Challenging problems to solve with a committed and supportive team invested in your growth and development. • A wonderfully quirky culture where you’re encouraged to bring your whole self to work.