Ascendrix Global
B2B • Recruitment • HR Tech
Ascendrix Global is a recruitment and talent acquisition company specializing in connecting businesses with elite global talent. With over ten years of experience, they offer a range of hiring solutions that aim to reduce costs significantly while ensuring top-quality professional placements. Their services include managing all legal and logistical hiring aspects, facilitating international recruitment, and providing ongoing HR and employment management support to ensure long-term success.
Customer Experience & Fulfillment Coordinator 2
Job not on LinkedIn
3 hours ago
Ascendrix Global
B2B • Recruitment • HR Tech
Ascendrix Global is a recruitment and talent acquisition company specializing in connecting businesses with elite global talent. With over ten years of experience, they offer a range of hiring solutions that aim to reduce costs significantly while ensuring top-quality professional placements. Their services include managing all legal and logistical hiring aspects, facilitating international recruitment, and providing ongoing HR and employment management support to ensure long-term success.
📋 Description
• Handle daily client inquiries, order entry (Shopify/3PL), and fulfillment coordination • Proactively update clients on order status, stockouts, substitutions, and shipping issues • Manage CRM records, order notes, flags, and AR follow-ups • File and follow through on shipping/3PL claims • Onboard new wholesale accounts, provide education, and support seasonal campaigns • Diffuse and resolve escalated service issues with professionalism • Support outbound engagement (samples, promos, dormant accounts, etc.)
🎯 Requirements
• Fluent in written and spoken English; French a plus • 2+ years in customer service, client relations, or fulfillment coordination • Strong organizational skills and attention to detail • Tech-savvy (Shopify, CRM, Slack, Aircall, Cin7 Core preferred) • Calm under pressure, persistent, resourceful, proactive • Experience with luxury brands, F&B, or hospitality (bonus)
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