Senior Director, Enterprise Support

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Bullhorn

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 HR Tech

☁️ SaaS

🎯 Recruiter

💰 Private Equity Round on 2020-09

HR Tech • SaaS • Recruitment

Bullhorn is a leading provider of cloud-based software solutions specifically designed for the staffing and recruitment industry. Headquartered in Boston, Bullhorn offers a comprehensive platform that includes applicant tracking, CRM, and recruitment automation tools. The company focuses on enhancing productivity and efficiency for recruitment agencies by streamlining the recruitment lifecycle, from sourcing candidates to onboarding and invoicing. Bullhorn's offerings are enhanced with AI and analytics to provide actionable insights and improve decision-making processes for staffing firms. With over 20 years of experience and a global presence, Bullhorn is committed to empowering staffing agencies to scale their operations effectively and maintain competitive advantages in the market.

📋 Description

• Own the health, performance, and integrity of a high-performing global support organization • Set the standards for how managers lead, coach, and develop their teams • Inspect execution, intervene early when performance or culture signals warrant it, and serve as the strategic voice of Support across cross-functional initiatives • Review team-wide performance trends across productivity, backlog, CSAT, QA, and KCS • Audit manager 1:1 notes and coaching plans for completeness, tone, and follow-through • Monitor escalation patterns and identify systemic issues requiring cross-functional resolution • Champion process improvements in collaboration with Product, Ops, and Engineering • Conduct regular skip-level conversations to surface engagement signals and management blind spots • Lead monthly performance calibration sessions, ensuring coaching plans and PIPs are fair, consistent, and well-documented • Partner with cross-functional leaders on operational issues and company-level initiatives

🎯 Requirements

• 8+ years of people leadership experience, including at least 3 years leading managers • Demonstrated ability to coach and develop managers to deliver sustained, measurable performance improvements • Strong operational instincts with a track record of meeting or exceeding core support KPIs • Strong executive presence and communication skills; able to represent Support credibly across the business • B2B SaaS experience; staffing industry background a plus • Bonus points for: • Experience leading support in a high-growth SaaS environment • Involvement in operational transformation or M&A integration • Interest in and application of AI tools to improve support operations and leadership effectiveness

🏖️ Benefits

• Health insurance • 401(k) • 401(k) Match • Unlimited Planned Paid Time Off • Global Mental Health Support • On-Demand Learning & Development • Quarterly paid volunteer days • Lucrative Employee Referral Program • Company-wide mentor program