Customer Experience Specialist

🕒 August 7, 2025

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Bump Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧘 Wellness

⚕️ Healthcare Insurance

🛒 Retail

Wellness • Healthcare Insurance • Retail

Bump Health is a company dedicated to supporting mothers and families by providing trusted and safe products for pregnancy and beyond. Through its various brands, such as Bump Boxes, Bitsy Boxes, Glow Organics, and more, Bump Health offers a diverse range of wellness, medical, and lifestyle products. The company is committed to being 'Mom's Best Friend' by prioritizing moms and ensuring families have access to the best insurance options available. Bump Health employs technology and a focus on growth to continuously improve and expand its offerings, creating an end-to-end parenthood experience.

📋 Description

• At Bump Boxes, we are passionate about our mission: making Mom’s life easier. • We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. • We take care of each other and foster an environment of professional development, creative thinking and growth. • Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other tasks in various computer systems as assigned. • This individual will work with management to plan, organize and implement processes that enable our continued growth. • Providing exceptional customer care in an expedient manner that satisfies individual needs of each customer including but not limited to account management, sales, and tracking. • Answering incoming calls, text, emails and chats across multiple platforms • Understanding and promoting Bump Boxes products, culture and values • Assessing the unique needs of customers using consultative methods and recognizing potential sales opportunities • Be willing to help team members complete various tasks to accomplish organizational goals • Maintaining strict confidentiality of customer information • Fully utilize the systems, tools, training, and resources provided to maximize potential • Assist other departments with varies tasks as needed

🎯 Requirements

• Customer service experience (phone experience preferred) • Strong communication skills (verbal and written) • Excellent decision-making abilities • Must be able to relate well to customers and co-workers in an atmosphere of mutual respect, and be able to respond appropriately to direction and constructive criticism from a supervisor • Regular attendance and punctuality

🏖️ Benefits

• Employee Stock Option Plan • Health Insurance • Employee Recognition Program • Family Friendly Atmosphere • …and the pride of working at the fastest growing company in the region!