Senior Solutions Engineer

🔥 13 hours ago

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Burq

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

☁️ SaaS

💰 Pre Seed Round on 2021-06

eCommerce • Logistics • SaaS

Burq is a comprehensive delivery platform that enables businesses across various industries, including e-commerce, food, floral, health & wellness, and construction, to offer on-demand delivery services. By integrating with Burq, companies can connect seamlessly with multiple delivery providers, allowing them to scale quickly to new markets and improve customer satisfaction with same-day and efficient delivery options. Burq also provides advanced tracking technology and does not charge commissions, ensuring optimal delivery solutions for businesses. With a focus on easy integration and a broad network of delivery providers, Burq empowers businesses to offer reliable delivery services without the need to build their own infrastructure.

📋 Description

• Lead technical discovery with prospects to understand their existing delivery stack, carrier relationships, OMS/WMS/TMS integrations, and operational pain points. • Build and deliver tailored demos of Pulse AI and the full API — adapted to each prospect’s vertical (restaurant, grocery, retail, pharmacy, parcel, and more). • Scope and run proof-of-concept integrations, guiding prospects’ engineering teams through Burq’s API from webhook setup through live order flow. • Stay hands-on through the initial implementation on key deals — driving the first production orders before a clean handoff to post-sales and the forward deployed team. • Architect end-to-end delivery solutions for multi-stakeholder enterprise deals, spanning a customer’s engineering, operations, and procurement teams. • Respond to RFPs, security questionnaires, and technical due-diligence requests with clarity and speed. • Produce clean, detailed integration specs and handoff documentation for post-sales and engineering. • Surface prospect feedback and recurring objections to product and engineering to shape the roadmap — you are a primary voice of the customer in the pre-sales motion.

🎯 Requirements

• 3–6 years in a technical, customer-facing role — Solutions Engineer, Sales Engineer, Forward Deployed Engineer, Implementation Engineer, or Developer Relations. • Experience in logistics, supply chain, transportation, delivery, or an adjacent industry. This is not a role we’ll teach the domain to — you already understand how delivery and fulfillment work. • Comfortable reading and writing code — you can walk a prospect’s engineering team through a REST API integration hands-on. Python, JavaScript, or similar. • Familiarity with TMS, OMS, and WMS platforms, and how they connect across an enterprise tech stack. • Strong commercial instinct — you can qualify a deal, navigate a multi-stakeholder buying process, and know when to accelerate versus slow down. • Excellent at translating technical capability into business value. You speak both API and P&L. • Experience with parcel, last-mile, or multi-carrier environments is highly valued. • Self-directed and energized by a fast-moving startup environment where you’ll help define how the function is run. • Nice to Have • Background in marketplace, on-demand, or gig-economy platforms. • Experience with delivery management platforms, route optimization tools, or carrier aggregators. • Familiarity with EDI, carrier APIs, label generation, or tracking event streams. • Exposure to enterprise retail, grocery, or pharmacy logistics at scale.

🏖️ Benefits

• Fully Remote • Medical, Vision and Dental Insurance • Reimbursement for educational courses