System Director, Client Financial Services

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🕒 2 days ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🔴 Lead

📁 Client Services

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Burrell Behavioral Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

With a strong focus on creating access points for care, Burrell Behavioral Health is the second-largest behavioral health center in Missouri. We work with more than 40,000 clients across 18 counties in Missouri. With more than 400 licensed providers offering a full continuum of care through our integrated network, we are committed to meeting the ever-growing mental health needs of our communities.

📋 Description

• Provide system-wide leadership for billing and client financial services operations. • Drive revenue cycle performance through effective reimbursement strategies, revenue optimization, and cash flow management. • Monitor key performance metrics and implement initiatives that improve outcomes and operational efficiency. • Partner with RCM leadership to establish annual quality, productivity, and performance goals. • Support budgeting, forecasting, staffing plans, and revenue modeling activities. • Identify and lead process improvement initiatives that enhance accuracy, efficiency, and financial performance. • Recruit, develop, coach, and retain high-performing team members and leaders. • Conduct performance reviews, provide ongoing feedback, and support professional growth. • Foster a culture of accountability, collaboration, innovation, and continuous improvement. • Ensure compliance with all federal, state, payer, accreditation, and organizational requirements. • Maintain alignment with company policies, procedures, and strategic objectives. • Monitor departmental performance and implement corrective action plans when necessary. • Provide oversight and guidance for complex billing issues and operational challenges. • Collaborate with executive and operational leaders on strategic initiatives and organization-wide projects.

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Human Services, Psychology, or a related field. • Minimum of 2 years of leadership experience in healthcare revenue cycle, billing, client financial services, or a related area. • Strong expertise in healthcare revenue cycle operations, patient accounts, insurance billing, and reimbursement processes. • Knowledge of healthcare regulations, payer requirements, and revenue cycle best practices. • Understanding of medical terminology, coding principles, and reimbursement methodologies. • Proven ability to analyze operational performance and drive process improvement. • Strong leadership, coaching, and team development skills. • Excellent communication, relationship-building, and problem-solving abilities. • Proficiency in Microsoft Office and other business systems. • Ability to handle confidential and sensitive information with discretion. • Experience leading multi-site or enterprise-wide revenue cycle operations is preferred. • Background in behavioral health, community mental health, or healthcare organizations is preferred. • Familiarity with Missouri Department of Mental Health regulations is preferred.

🏖️ Benefits

• 29 Days of Paid Time Off (PTO) • Remote Work Opportunity • HRSA Loan Repayment Eligibility (where applicable) • Medical, Dental, and Vision Insurance • 403(b) Retirement Plan with up to 5% Employer Match • Company-Paid Basic Life Insurance • Emergency Medical Leave Program • Flexible Spending Accounts (Healthcare & Dependent Care) • Employee Assistance Program (EAP) • Employee Wellness Program • Employee Discount Program • Mileage Reimbursement (when applicable)