Bilingual Legal Intake Specialist

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Bush and Bush Law Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

👥 B2C

B2C • Legal • Personal Injury

Bush and Bush Law Group is a dedicated personal injury law firm that focuses on providing comprehensive legal assistance to individuals who have been injured due to accidents, including car and truck accidents, slip and falls, and wrongful death. With a strong emphasis on client care, the firm advocates for maximum compensation and supports clients throughout the legal process, offering pre-settlement funding and a no-win-no-fee approach. Their expert attorneys leverage extensive experience and resources to ensure that clients receive the justice they deserve.

📋 Description

• Inbound Call Management: Professionally handle incoming calls from clients involved in auto accidents and gather essential information regarding the accident and potential legal representation needs. • Client Interaction: Communicate effectively with clients to explain legal processes and procedures, provide information about the firm's services, and answer client queries. • Multi-Tasking: Manage multiple tasks simultaneously in a fast-paced environment and efficiently navigate electronic systems while engaging with clients on the phone. • Document Management: Maintain accurate and confidential client records in compliance with legal standards; organize and update client information. • Administrative Support: Provide administrative assistance to legal professionals as needed and collaborate with the legal team to ensure smooth case progression.

🎯 Requirements

• Language: Proficiency in both English and Spanish is required. • Education: High school diploma or equivalent required; some college coursework preferred. • Experience: Previous experience in a legal environment or customer service/intake role is preferred. • Communication Skills: Excellent verbal and written communication skills with a strong customer service focus. • Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently. • Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus. • Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor.

🏖️ Benefits

• Positive Culture: Be part of a supportive and innovative team. • Professional Growth: Opportunities for career advancement and ongoing professional development. • Remote Work: Work from home while contributing to high-impact projects in a collaborative virtual environment.