Logistics and Support Coordinator

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🕒 January 7

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Bushwise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

📚 Education

☁️ SaaS

🎯 Recruiter

Education • SaaS • Recruitment

Bushwise is the exclusive Southern African training provider for the International Field Guide Association (IFGA) certification and standards. It offers on-the-ground practical courses (3 days to 12 months) in safari guiding, game management, wildlife tourism, and conservation management, plus short courses and online courses for nature enthusiasts and field guiding. Bushwise also provides recruitment and placement services for lodges and wildlife employers, onsite training and IFGA assessments, career advice, and runs events, webinars and open days. It supports students with accreditation (CATHSSETA), financial aid guidance, and a foundation offering grants and discounts.

📋 Description

• Coordinate the entire customer journey for individual students, serving as their dedicated primary point of contact from initial booking through to final delivery or arrival on site. • Manage individual customers or students through a comprehensive, high-touch onboarding and preparation ecosystem. • Execute proactive multi-channel outbound communication via calls, emails, and instant messaging to guide booked customers through their pre-departure milestones and minimise cancellation risks. • Manage the secure collection, administrative tracking, and rigorous vetting of required travel and enrollment documentation (such as passports, visas, medical forms, and liability waivers) under strict deadlines. • Execute smooth customer handovers from the Sales or Enrollment team, establishing a flawless and reassuring transition from a confirmed booking into the active support phase. • De-escalate and resolve high-stress customer complaints, traveller anxieties, or last-minute international travel emergencies calmly under tight timelines. • Balance the delicate communication needs and anxieties of paying parents or guardians with the physical and practical preparation of the actual student or participant.

🎯 Requirements

• Proven experience in B2C customer support or coordinator roles, managing individual customers or students through a high-touch onboarding and preparation process. • Demonstrated experience executing proactive multi-channel outbound communication (calls, emails, messaging) to guide booked customers through requirements and prevent cancellations. • Experience acting as the primary point of contact for individual customers, coordinating their entire journey from booking to on-site arrival. • Strong background in de-escalating and resolving high-stress customer complaints, anxieties, or last-minute travel emergencies under tight deadlines. • Experience managing the collection and vetting of required documentation—such as passports, visas, medical forms, or liability waivers—under strict deadlines. • Experience executing customer handovers from a Sales or Enrollment team, ensuring a seamless transition from a "confirmed booking" to the active support phase. • Bonus if you also have: Experience balancing the communication needs and anxieties of paying parents or guardians with the actual preparation of the student/participant. • Background working within B2C educational travel, youth development, study abroad, gap year, or experiential learning sectors.