Customer Success Manager – PropTech, Commercial Real Estate

October 29

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $90k - $120k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Butlr

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Artificial Intelligence • SaaS • Real Estate

Butlr is a leading provider of scalable, privacy-first ambient sensing platforms designed to enhance the safety, effectiveness, and sustainability of buildings and spaces. Utilizing thermal sensors, Butlr anonymously detects human presence and activity without compromising privacy, allowing for smart building solutions that optimize airflow, energy consumption, and occupancy patterns. Their API-first platform offers enterprises flexibility and insights into critical problems related to space utilization, productivity enhancement in workplaces, and smart retail layouts. Butlr is recognized for leveraging AI for predictive analytics, delivering enriched insights and real-time data for efficient decision-making across a variety of industries, including senior living, real estate, and retail.

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏠 Real Estate

📋 Description

• Drive Successful Onboarding: Lead customers and channel partners through smooth onboarding and implementation, ensuring fast time-to-value and long-term engagement. • Build Trusted Relationships: Act as the primary point of contact for key accounts, becoming a strategic advisor on space utilization and workplace performance. • Monitor and Optimize Performance: Track customer health, proactively identify risks or optimization opportunities, and ensure accuracy, uptime, and data quality remain high. • Collaborate Cross-Functionally: Partner with Product, Engineering, Sales, and Technical Operations to resolve issues and shape future product enhancements. • Expand and Retain Accounts: Identify growth opportunities within existing portfolios, lead renewal discussions, and ensure customers achieve measurable ROI. • Insights and Case Studies: Document customer wins and develop compelling case studies that highlight impact and drive expansion opportunities.

🎯 Requirements

• Experience: 1-3 years in Customer Success, Account Management, or Implementation, preferably in PropTech, Commercial Real Estate, Facilities Management, or IoT SaaS. • Proven ability to manage enterprise customers and collaborate across technical and operational teams. • Strong analytical and problem-solving skills, with ability to interpret data to drive action. • Excellent communication and presentation abilities, capable of building credibility with senior stakeholders. • Proficiency in G-Suite, Microsoft Office, and familiarity with BI or analytics platforms (e.g., Tableau, PowerBI). • Highly organized, self-motivated, and adaptable to changing priorities in a startup environment.

🏖️ Benefits

• World-class team with low ego. • A work environment that is flexible • Comprehensive health benefits package • Retirement savings plan • Flexible time off • Professional development opportunities