Client Manager

November 7

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Buyers Edge Platform

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Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power, and collaborative partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over two dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated. Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $60 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.

501 - 1000 employees

💰 $425M Private Equity Round on 2024-04

📋 Description

• Organize and conduct on-boarding of clients • Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as their primary contact within PRIME Services • Create and administer a Business Review Process for the top PRIME Services Clients • Serve as the client’s voice within PRIME Services • Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution • Conduct on-going meetings and calls to communicate frequently with clients on updates, information, concerns, and opportunities. • Keeps organized for both the internal team as well as the needs of the clients. • Identify opportunities for potential upsell. • Works together with Sales/Service Team to build and maintain client relationships. • Manages clients on ongoing basis. • Keeps Sales/Service team and other applicable parties in the loop of their client status. • Organizes and conducts business reviews, client calls, meetings outside of office. • Tracks follow up for any client involved meetings. • Keeps internal systems and databases up to date with client information • Market new programs and services to clients in conjunction with the Beyond Prime and Inside Sales Teams • Provide appropriate status updates on project progress for client • Must be comfortable being the point person for client and internal departments • Procure, organize, and disperse data • Work with Manufacturer Growth specialist teams in driving additional revenue through direct manufacturers programs.

🎯 Requirements

• 2+ years of Client Management Experience or equivalent • College Degree Preferred but not mandatory • Healthcare Industry knowledge a plus • Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint) proficiency • Salesforce or other CRM experience • Strong interpersonal, verbal, and written communication skills

🏖️ Benefits

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. • Grow with us. Enjoy strong training, development, and competitive pay. • Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.