Produce Support Specialist

🔥 12 hours ago

🦌 Connecticut, New Hampshire, +7 more states – Remote

🦌 Connecticut – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Buyers Edge Platform

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💰 $425M Private Equity Round on 2024-04

Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power, and collaborative partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over two dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated. Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $60 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.

📋 Description

• Manage produce quality assessments for approximately 30-40 Food Service Distributors and their respective clients. • Foster strong relationships with distribution partners and adhere to company principles during client location visits and distributor business reviews. • Conduct client location visits, which include: evaluating product quality, providing storage and handling training, offering consulting on product application and pack size, and gathering feedback on distributor service levels. • Ensure timely completion and submission of all travel expense and activity reports within seven days of concluding travel. • Provide support to client locations by providing exceptional customer service. • Collaborate effectively with the Account Management team and other internal departments. • Maintain up-to-date knowledge of the produce industry and market trends, and effectively communicate this information to clients and stakeholders. • Independently plan and manage travel logistics, including scheduling restaurant and distributor visits, and booking flights, rental cars, and accommodations. • Monitor emails and other communications during weekends, holidays, and outside of standard business hours. • Identify, resolve, and take ownership of issues, escalating to leadership with clear context and proposed solutions when necessary. • Demonstrate flexibility and adaptability by rapidly acquiring new knowledge, applying critical thinking skills, and contributing to team success. • Ensure a conducive work environment with minimal distractions, a stable network/Wi-Fi connection, and a secure location for company equipment.

🎯 Requirements

• Must be willing to travel up to 50% (every other week). Distributors and client locations will be managed regionally in multiple states and select instances outside the continuous 48 states. • Valid, unrestricted driver's license with ability to rent a car • Effective time management skills to complete responsibilities in a timely manner • A high degree of self-sufficiency will be needed after completing the training process • Provide exceptional customer service while communicating with others • Ability to articulate feedback and communicate clearly and concisely • Bachelors Degree or 3-5 years experience in Food Service management is preferred. Experience in Produce Industry or Restaurant Supply Chain will also be considered.

🏖️ Benefits

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. • Grow with us. Enjoy strong training, development, and competitive pay. • Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.