Client Service Analyst – Livechat

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Bybit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

₿ Crypto

💸 Finance

👥 B2C

💰 Debt financing on 2025-03

Crypto • Finance • B2C

Bybit is a cryptocurrency exchange platform that simplifies crypto trading and offers welcome bonuses for new users. The provided text shows site navigation, promo text “Your crypto journey, simplified”, trading pairs like XAUT/USDT, and mentions derivatives and hot coins, indicating spot and derivatives trading services.

📋 Description

• Assist clients on all inquiries via live chat or email • Ensure efficient and excellent customer service experience provided • Be well equipped with the Company's platform/product including keeping abreast of general market conditions • Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients • Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management • Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time. • Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

🎯 Requirements

• Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity • Minimum diploma in business administration or business management with keen and sharp eye for numbers • Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email) • Advantageous for candidates with experience working in financial institutions, fintech • Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position. • Proficient in English & Cambodian in communication and writing in order to liaise with dedicated market counterparts • Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firmsTeam player, who is committed and self-driven, with the ability to respond positively to a client's request for assistanceAble to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)

🏖️ Benefits

• Study Growth Fund: We support your professional development and continuous learning. • Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. • Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. • Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. • Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.