Client Service Analyst – Livechat, Czech

🔥 2 hours ago

⛩ Asia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bybit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

₿ Crypto

💸 Finance

👥 B2C

💰 Debt financing on 2025-03

Crypto • Finance • B2C

Bybit is a cryptocurrency exchange platform that simplifies crypto trading and offers welcome bonuses for new users. The provided text shows site navigation, promo text “Your crypto journey, simplified”, trading pairs like XAUT/USDT, and mentions derivatives and hot coins, indicating spot and derivatives trading services.

📋 Description

• Support clients with inquiries via live chat or email • Ensure efficient and excellent customer service • Maintain knowledge of the company's platform, products, and general market conditions • Manage and follow up on client inquiries and complaints • Translate customer needs into constructive feedback and suitable solutions for management • Ensure smooth frontline operations and promptly flag discrepancies or situational risks • Improve team performance, work efficiency, and processes • Support leaders in supervising manpower and ensuring live chat and email coverage • Oversee team performance and ensure members achieve and maintain high KPIs • Provide coaching, training, and case sharing to prevent errors and incidents • Monitor team challenges and proactively support team and business-unit OKRs • Analyze performance data and prepare detailed reports with problem analyses and solutions • Execute continuous improvements in team performance, manpower, and processes • Facilitate communication across departments and internal divisions • Handle live chat and email personally when necessary, including emergency outage standby

🎯 Requirements

• Preferably customer service experience handling external vendors, government agencies, or related regulatory/compliance relations • Bachelor's degree in finance, economics, mathematics, or a related field • Minimum 5–7 years of customer service experience • 2–3 years of supervisory or management responsibilities • Ideally familiar with frontline operations, including live chat and email, in fast-paced financial institutions, fintech, banking, investment, or call-center environments • Strong numerical and statistical acumen • Proficient in English and Thai for communication and writing • Passion for developing knowledge and a long-term career in fintech/crypto trading firms • Team player who is committed and self-driven, with the ability to respond positively to client assistance requests • Able to perform five days of rotational shift work, including weekends and public holidays

🏖️ Benefits

• Study Growth Fund supporting professional development and continuous learning • Regular internal team-building activities, workshops, and events • Global collaboration with a diverse, international team • Career advancement opportunities within a rapidly expanding global company • Internal mobility opportunities to help build a career path