Enterprise Architect

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C1

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C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities. More than 6,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our successful track record of tangible positive business outcomes for our customers is a testament to our ability to provide them with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with nearly half of the Fortune 100, along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America and India, including three Customer Success Centers.

1001 - 5000 employees

Founded 1993

💰 $1M Venture Round on 2009-08

📋 Description

• Develops and advises on enterprise architecture models • Aligns technology initiatives with business objectives/experiences • Advises on technology trends and innovations • Validates solution discovery requirements and aligns them to customer outcomes/experience • Presents C1’s entire portfolio and C1 “Human Experience” story • Collaborates closely with key customers and maintains key technical relationships with customers • Collaborates closely with Account Executives, forming synergistic partnerships that ensures a unified approach to customer needs, from solution crafting to account management • Leads technical teams (Design Engineers, Solution Architects, Chief Advisors, Delivery Engineers, Project Managers and Managed Services engineers) • Oversees and responsible for the whole sales cycle, serving deals from discovery through project execution and supporting adoption in partnership with Services, PM and Lifecycle teams • Acts as the main orchestrator behind any major deal, ensuring that all elements of the deal from initial customer requirements to final implementation plans are seamlessly integrated • Interacts directly with key customers, virtually and preferably in-person, to build relationships, lead projects (Pre-Sales, Post-sales, and Managed Services) and ensure C1 success • Maintains ongoing engagement with customers who consume managed services, ensuring that their evolving needs are consistently met and that our solution continues to align with their long-term objectives • Remains connected to assigned customers, including between projects

🎯 Requirements

• Extensive experience in enterprise-level projects with Cisco, Genesys, and/or other OEMs • Collaboration / CX / Data Center / Enterprise Networking / Security / Infrastructure experience. • Deep understanding of these technologies and frameworks is required for this position • Demonstrates comprehensive technical abilities across various domains and across numerous services models (Pre-Sales, Delivery and Managed Services) • Ability to identify and understand customers' needs, provide insights, function as a trusted advisor and build long-lasting, trustworthy relationships with customers • Strong strategic thinking and leadership skills • Ability to work independently with minimal direction providing accurate solution architecture for clients • Ability to communicate with all levels, including executive levels, with customers and partners, and bridge the gap between business users and information technology • Excellent written and verbal communication and presentation skills to convey complex technical details in a manner understandable to non-technical stakeholders; excellent relationship and collaborations skills • Competency in negotiating with vendors, team members, and stakeholders to reach optimal outcomes • Ability to adapt to new challenges and technologies; staying updated with industry trends • Ability in prioritizing tasks and projects to meet deadlines without compromising quality • Ability to identify and assess technical risks and create mitigation strategies • Ability to mentor, guide, and manage technical teams, ensuring that projects are executed efficiently • Certifications or equivalent experience in area of focus • Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio, and SharePoint

🏖️ Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution) • Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) • HSA with + Employer Contribution • In-vitro Fertility (treatment coverage) • Dental • Vision (2 plans: 12-month and 24-month frames allowance) • FSA Plans (Healthcare, Dependent care and Limited Purpose) • Pre-tax Commuter Plans • Employer-paid Life Insurance • Employer-paid Short + Term Disability • Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) • Paid Parental Leave (4 weeks at 100%) • Employee Assistance Plan • Voluntary Life Insurance • Legal/ID Theft Plans • TeleHealth Options • Wellness via Omada Health (healthy living solution) • Travel Assistance • Business Travel Accident Coverage • Employer-paid Pet Telehealth • Accident Insurance • Critical Illness Insurance • Hospital Indemnity Insurance • Volunteer Time Off • On Demand Pay (Daily Pay)