Enterprise Technical Support Analyst

Job not on LinkedIn

🕒 May 28

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Cision

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

📱 Media

B2B • Media • Marketing

Cision is a global leader in media intelligence, offering a comprehensive suite of communications and PR solutions. The company's platform, CisionOne, provides media monitoring, analytics, and relationship management services to help clients understand, influence, and amplify their stories. Cision assists its customers in identifying and connecting with journalists and influencers, distributing meaningful public relations and marketing communications, and measuring their impact. With a range of brands including Brandwatch and PR Newswire, Cision supports PR and corporate communications, brand reputation management, social media insights, and investor relations.

📋 Description

• Answer incoming calls and/or web cases from our most strategic clients• Make outbound calls as needed to clients to resolve support cases• Respond to case comments from our web portal to support our clients• Documents support cases thoroughly, showing research steps and resolution• Identify client concerns and engage appropriate internal resources to ensure timely resolution• Use resources to resolve issues in a timely and self-sufficient manner• Communicates well within department and with other departments• Strives to meet and exceed individual, and team, goals and metrics• Abides by phone schedule to ensure enough coverage for our clients• Ability to demonstrate professionalism in communicating with clients both written and verbally• Performs other duties and/or projects as assigned by management within the area of responsibility and control

🎯 Requirements

• 4-year bachelor’s degree preferred• Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred• Exceptional client service skill• Technically savvy with excellent troubleshooting and analytical skills• Working knowledge of EDI files is a bonus• Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)• Acts as a self-starter and uses critical thinking skills regularly• Professional, effective, and clear communication skills• Comfortable with de-escalating client issues and temperament• Team Player – You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees

🏖️ Benefits

• Competitive total rewards (base salary + bonus, if applicable)• Customizable benefits package (3 medical plans with Health Saving Account company match)• Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays• Flexible time off for exempt team members + 13 paid holidays• Paid parental leave (including maternity + paternity leave)• Education assistance opportunities and free LinkedIn Learning access• Free mental health and family planning programs, including adoption assistance and fertility support• 401(K) program with company match• Pet insurance• Employee resource groups