Senior SAP EWM Support Consultant

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C5MI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💼 Consulting

🏢 Enterprise

📦 Logistics

Consulting • Enterprise • Logistics

C5MI is a supply‑chain transformation and systems implementation firm that operationalizes SAP enterprise systems for real‑time execution. The company focuses on implementing and sustaining SAP S/4HANA, SAP EWM (Extended Warehouse Management), and SAP TM (Transportation Management), and builds end‑to‑end solutions that connect digital core systems to Industry 4. 0 technologies (digital manufacturing, AMRs/AGVs, RFID, digital twins) and AI/automation to improve visibility, adaptability, predictability and autonomy across warehouses and distribution networks. C5MI offers program and project management, an Automation Center of Excellence, federal contract support, and cloud/partner integrations (Google Vertex AI, UiPath AI Center, Zebra RFID, Kinexon, etc. ) to drive supply chain resilience, operational clarity, and execution at scale.

📋 Description

• Provides hands-on, client facing support for SAP EWM implementations. • Leads hypercare initiatives in the initial weeks following SAP EWM implementations. • Monitors and reports on system issues, quickly addressing failures or user-reported concerns. • Provides technical leadership, coaching, and mentorship to SAP EWM Support Consultants I and II. • Manages a high volume of support tickets, ensuring timely responses and effective issue resolution. • Troubleshoots and diagnoses root causes of system errors and coordinates resolution with relevant teams. • Tracks system performance to identify bottlenecks and areas for improvement. • Collaborates with clients and business stakeholders to resolve tickets. • Documents support processes, system configurations, troubleshooting procedures, resolutions, and best practices for knowledge sharing and future reference. • Educates others in the workflow, business processes, and reporting metrics enabled by EWM and conducts training sessions for end-users and client personnel on EWM usage and best practices.

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Logistics, Transportation, Supply Chain Management or other related field, OR High School Diploma/GED and equivalent years of experience. • SAP EWM certification required – if not currently certified, must obtain certification within 6 months of hire. • 5+ years of hands-on SAP EWM experience (configuration and troubleshooting) required. • Background and/or education in logistics, distribution, MIS, IT, or other related field required. • Must have an active government clearance or be able to obtain one prior to hire date. • U.S. Citizenship is required to obtain government clearance. • Experience working with the Department of Defense or another federal agency is a plus.

🏖️ Benefits

• medical • dental • vision • life • long-term disability coverage • 401(k) plan • bonus opportunities • paid holidays • paid time off