Technical Support

🕒 July 1

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Cadence

WebsiteLinkedInAll Job Openings

10,000+ employees

🔧 Hardware

☁️ SaaS

🤖 Artificial Intelligence

Hardware • SaaS • Artificial Intelligence

Cadence is an electronic design automation (EDA) and systems software company that provides tools, IP, platforms, cloud services, and engineering solutions for semiconductor, system and data-center design. Its product portfolio includes IC design and verification tools (Virtuoso, Innovus+, Spectre, Xcelium), system- and PCB-design platforms (Allegro, Sigrity, AWR), emulation/prototyping (Palladium, Protium), AI-driven design and verification offerings (Cadence. AI, Cerebrus, Verisium, Allegro AI Studio), digital-twin and simulation platforms (Millennium, Fidelity CFD, Cadence Reality), and IP/chiplet services. Cadence serves chipmakers, system architects and engineering teams across markets such as hyperscale/data center, automotive, aerospace & defense, and life sciences with software, IP and services to accelerate chip-to-system design and verification.

📋 Description

• Provide advanced troubleshooting and technical support for Epic systems and related technologies • Research, diagnose, and resolve complex IT issues in a timely manner • Act as escalation point for high-priority incidents and critical system issues • Create, track, and prioritize tickets within the IT change management system • Participate in and support Epic-related IT projects, ensuring timely completion of assigned tasks • Review and follow up with internal IT teams on ongoing initiatives • Collaborate with third-party vendors to validate configuration and functionality within Epic environments • Plan and execute deployment of Epic end-user devices in coordination with local IT teams • Work closely with internal IT teams to ensure continuous service delivery • Lead and participate in internal and external trainings for IT staff and end users • Maintain clear communication with stakeholders regarding issue status and project updates • Create and maintain system documentation, support procedures, and application configurations • Follow IT policies, support procedures, and user code of ethics • Ensure HIPAA compliance and data security standards are consistently met

🎯 Requirements

• 7+ years of experience in an IT-related role or bachelor’s degree in a computer-related field (or equivalent experience) • Minimum 7+ years of experience providing technical IT support, preferably in healthcare environments • Strong experience with IT Help Desk frameworks and service delivery models • Experience with Microsoft technologies and/or Azure administration • Knowledge of Multi-Factor Authentication (MFA) and One-Time Passcode (OTP) systems • Experience supporting Epic applications (e.g., Kuiper, Satellite, LWS Records, TDR, Wisdom, Welcome) • Experience with third-party Epic integrations (e.g., MiPACS, Imprivata, Hyland, Dragon, TrustCommerce) • Strong understanding of workgroup computing environments (servers, desktops, networking, backup systems) • Excellent written, communication, and interpersonal skills

🏖️ Benefits

• 100% Remote Work – work from anywhere in the U.S. • 100% Employer-Paid Medical Insurance • $1,500 Annual HSA Contribution • Generous Paid Time Off • 403(b) Retirement Plan • Professional Development & Education Assistance