Outbound Patient Enrollment Specialist - Bilingual, English & Spanish

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July 22

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Cadence Health, Inc.

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Cadence Health is an Atlanta-based consulting company bringing proven system engineering tools and methods to performance improvement in healthcare. We provide a wide range of services, from on-site manager training to interim support and project work.

2 - 10 employees

📋 Description

• In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. • These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. • With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. • At Cadence, we’re building a better system. • Our mission is to deliver proactive care to one million seniors by 2030. • Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. • The Cadence Health team seeks a remote Patient Enrollment Specialist to act as an Outbound Call Agent, to call and enroll patients who are referred to Cadence by our partner physicians. • You will be the patient's first point of contact and experience with Cadence and will interact with patients via phone call and text. • This role will be Monday - Friday, 9am to 6pm Pacific Standard Time, Central Standard Time or Mountain Standard Time.

🎯 Requirements

• Bilingual in Spanish and English • Experience working in a healthcare services organization with accountability for performance metrics. • Prior experience conducting a high volume of outbound calls. • Strong communication and problem-solving skills, with the ability to address concerns and guide patients toward informed decisions. • Prior experience working in a fast-paced work environment. • Ability to maintain the highest degree of patient confidentiality. • Comfort using CRM platforms. • Excellent verbal and written communication skills. • Passion for providing an outstanding patient experience. • Skilled in building strong patient relationships and overcoming objections in a phone-based environment. • Ability to thrive in a results-driven, autonomous environment built on trust, open communication, and constructive feedback.

🏖️ Benefits

• Company culture all about impact, shared growth mindset, empowerment, and integrity • An opportunity to help improve the quality of life of millions of Americans • Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers • Competitive salaries and quarterly incentives • Medical, dental, and vision insurance • TelaDoc (virtual primary care) • Competitive PTO • 401K and 401K match • National and local discounts powered by TriNet • Onboarding stipend for remote equipment and home office setup • Paid Parental Leave • Charitable Donation Match program • Expected compensation range: up to $23-$25 per hour plus incentive ($70,000-$80,000 OTE)