Patient Success Advocate

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Cadence Health, Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

Healthcare • Consulting

Cadence Health, Inc. is an Atlanta-based consulting company that specializes in performance improvement within healthcare by applying proven system engineering tools and methods. The company offers a wide range of services including on-site manager training, interim support, and project work. Cadence Health focuses on creating sustainable change in organizations by working collaboratively with staff to enhance processes and workflows, ensuring that healthcare providers can maintain improvements independently long after consulting support ends.

📋 Description

• Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner. • Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage. • Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed. • Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently. • Execute patient engagement and retention initiatives across the Cadence remote monitoring program. • Draft patient communications and summarize call interactions using AI-assisted tools, applying independent judgment to ensure accuracy and appropriateness for each patient. • Document patient interactions accurately across applicable systems to support care team visibility and continuity of care.

🎯 Requirements

• Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer. Experience with Zendesk is a plus. • Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system; experience working with Medicare patients. • Previous experience working in a metrics-driven position; ability to problem solve, ask probing questions, and troubleshoot; ability to identify trends and raise them proactively, ideally with suggestions or solutions. • Prior experience working in a remote work environment; home office setups must have consistently stable wifi with strong upload and download speeds, and a wifi speed test is required before participating in the interview process to verify that these standards are met. • Ability to represent Cadence and become a building block of an amazing culture and future; willingness to receive and provide feedback with positive intent; eagerness to continue to learn and grow. • Remote patient monitoring support experience is a plus. • Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

🏖️ Benefits

• Competitive pay & equity* • Fully remote • Comprehensive health coverage: Medical, dental & vision • Paid time off • 401k plan + matching • Paid parental leave • Home office stipend