IONM Clinical Education Specialist

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Cadwell

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1979

🔧 Hardware

☁️ SaaS

🤝 B2B

Hardware • SaaS • B2B

<Cadwell> is a medical technology company that designs, manufactures, and supports neurodiagnostic, intraoperative neuromonitoring, and sleep diagnostic hardware and software. It provides EEG, EMG, nerve conduction, evoked potentials, neuromuscular ultrasound, IONM, polysomnography and home sleep apnea testing systems, clinical software (Sierra, Arc), cloud data management (CadLink), consumable electrodes and accessories, plus training, education, and technical support for healthcare providers.

📋 Description

• Serve as Cadwell's clinical expert for the Cascade IONM product portfolio. • Serve as the primary vision for Cadwell’s EDX/US education strategy and assist with its execution. • Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to work with and train on those releases. • Work with Cadwell’s Manager of Education and Training to develop strategies that constantly improve customer ‘go-live’ experiences, and the Education and Training Team's efficiency. • Oversee the design and delivery of a comprehensive educational portfolio for the IONM product portfolio, ensuring consistent, high-quality training, learning experiences, and ongoing engagement for all customers. (To include, but not limited to, webinars, workshops, certifications, and self-paced learning modules.) May be asked to assist with content development for other modalities as needed. • Work within the Education and Training Team to deliver all clinical configuration and training elements in each assigned customer’s ‘go-live’ or re-training plan. Typical requirements are: • Work with Customer Implementation Team colleagues to ensure appropriate clinical configuration and training expectations are established during the sales process. • Assist with documenting clinical configuration, training deliverables, and timelines in a detailed Scope of Work as needed. • Coordinate with Customer Implementation Team colleagues to create an Implementation Plan fulfilling all clinical configuration and training requirements for each ‘go-live’ or re-training course. • Fulfill all clinical configuration and training deliverables in each ‘go-live’ plan. • Document and escalate any clinical configuration or training issues to the Manager of Education and Training, as necessary. • Preclude subsequent escalations by recommending appropriate updates to Implementation Team Procedures, Product Installation instructions, or training materials. • Serve as the primary point for internal Cadwell teams seeking clinical expertise and user insight. • Contribute to software enhancements and product design by leveraging clinical expertise and translating customer feedback into actionable insights. • Assist the Sales Team with product presentations and demonstrations, as well as assist with providing appropriate quotations for configurations to meet site-specific workflow needs. • Assist the Sales Team by providing on-site clinical expertise, workflow guidance, and end-user support during product evaluations at prospective enterprise customer sites. • Provide post-implementation support and troubleshooting to assigned customers as needed. • Oversee the development and delivery of educational content, providing training and support for internal Cadwell team members as needed. • Assist the Manager of Education and Training to define, measure, and monitor Key Performance Indicators (KPIs) for the educational team that drive continuous improvement and support team success, and use these KPIs to reappraise personal performance constantly. • Escalate any issues of concern to the Manager of Education and Training in a timely manner. • Performs other duties as assigned to support team and organizational needs.

🎯 Requirements

• Expert-level knowledge in IONM clinical workflows, required. • Expert-level knowledge in at least one IONM product line (either Cadwell or competitor) required. • Excellent oral and written communication skills, including formal presentation skills, before small groups, to clearly communicate technical information required. • Computer proficiency is essential. • Working knowledge of Windows operating system in a networked environment is preferred. • Ability to accurately assess customer needs and provide consultative solutions. • Ability to cultivate and sustain long-term customer relationships. • Exemplary listening, communication, and collaboration skills, with an established ability to work cross-functionally. • Excellent problem-solving and decision-making skills, with a focus on customer satisfaction and efficiency. • Expertise in educational program design and delivery, clinical configuration requirements, troubleshooting, root-cause identification, and corrective and preventive process improvement. • Willingness to “roll up sleeves” and assist in areas outside of core responsibilities. • Minimum of 10 years of clinical IONM experience required. • CNIM certification required. • Bachelor’s degree in Business, Training, or a related technical field; equivalent experience will be considered.