Application and Technical Support Specialist III

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September 20

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Calderys

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Energy • Science • Engineering

Calderys is a leading global provider for industries operating in high temperature conditions. The company specializes in thermal protection for industrial equipment and offers a wide range of refractory products. Calderys provides advanced solutions to enhance steel casting, metallurgical fluxes, and molding processes. With its extensive international network of experts, the company supports customers in their energy transition needs by ensuring sustainable and innovative solutions. Calderys pays particular attention to sustainability, improving its own environmental footprint and aiding customers with their energy transition needs. In February 2023, Calderys joined forces with HarbisonWalker International, the largest supplier of refractory products and services in the United States.

5001 - 10000 employees

Founded 1870

⚡ Energy

🔬 Science

📋 Description

• Promote use of HarbisonWalker International refractory products and support customer relationships through expert product knowledge and technical advice • Provide internal and external training on HarbisonWalker International products and applications • Collaborate with internal R&D on complaint investigations and failure analysis • Analyze complex application needs and propose, alter, refine, or define lining designs and installation methods • Develop business cases for new product development; create, execute and track new product launch plans • Create and execute product promotions and technical marketing strategies; maintain knowledge on industry trends, training opportunities, and forecasts; attend and present at industry tradeshows and seminars • Perform market analysis and assist in product portfolio analysis aligned with market segment plans • Assist in product rationalization, product portfolio modifications and shape standardization

🎯 Requirements

• The Application Specialist III requires four (4) – six (6) years of experience in refractory technical marketing, research, quality assurance, or sales. • Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field • Requires knowledge of refractory products, installation methods, construction skills and customer applications • Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise • Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization • Requires the ability to work effectively in a team environment • Requires strong analytical, strategic thinking and business problem solving skills • Requires project management skills and the ability to coordinate multi-department projects • Physical Activity: Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, reaching, climbing/balancing, and/or tasting/smelling; stooping/kneeling/crouching/crawling • Lifting: Requires lifting up to 50 pounds less than 1/3 of time • Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus • Environment: Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration; Noise: Requires exposure to moderate noise.