Cementos Inka
201 - 500 employees
Founded 2007
💳 Fintech
🤝 B2B
🛍️ eCommerce
Fintech • B2B • eCommerce
Cementos Inka is a financial technology company that specializes in providing instant cross-border payment solutions and digital dollar accounts. They enable businesses to manage supplier payments efficiently while also offering treasury management, merchant settlement, payroll services, and remittance options. Their technology provides a seamless integration through a developer-friendly API, helping customers access international financial services with ease.
Payment Operations Engineer
Job not on LinkedIn
🕒 May 8
🗣️🇧🇷🇵🇹 Portuguese Required
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Cementos Inka
201 - 500 employees
Founded 2007
💳 Fintech
🤝 B2B
🛍️ eCommerce
Fintech • B2B • eCommerce
Cementos Inka is a financial technology company that specializes in providing instant cross-border payment solutions and digital dollar accounts. They enable businesses to manage supplier payments efficiently while also offering treasury management, merchant settlement, payroll services, and remittance options. Their technology provides a seamless integration through a developer-friendly API, helping customers access international financial services with ease.
📋 Description
• What you’ll be doing (i.e. job duties): • - Be the first point of contact for all customer payment questions and issues across various communication channels • - Investigate and resolve payment problems end-to-end, owning each case until closure • - Escalate and coordinate with Finance, Engineering, Compliance, or Product when needed • - Manage customer tickets and communications using tools such as Zendesk and/or HubSpot • - Keep customers informed with clear, proactive, timely updates on issues and resolutions • - Identify recurring issues and help improve internal processes and documentation • - Partner with internal teams on new payment features or launches
🎯 Requirements
• What we look for in you (i.e. job requirements): • - +3 years of experience with B2B cross-border payments with any of the following fintech, payments, brokers, or financial correspondent banks, or something similar • - Comfortable being client-facing and handling high-trust customer relationships • - Strong problem-solving skills and attention to detail • - Ability to own issues independently and drive them to resolution • - Excellent written and verbal communication in Portuguese and English • - Organized, calm under pressure, and able to manage multiple requests • - Experience using CRM and support tools (Zendesk, HubSpot, or similar) • - Must have experience with AI tools such as OpenAI, Claude etc... as it relates to data analysis, data queries etc.. • - Must be a cross-functional collaborator with low ego
🏖️ Benefits
• 🤠 What we offer • - Competitive salary and equity compensation at a well-funded early-stage startup • - Fully remote first, with in-person international team offsites • - We care about your health & wellness — part of your compensation will be cover medical, dental, vision, & life insurance • - We care about your goals — growth opportunities at the company, and a flexible budget for professional development • - Work-from-home stipend to optimize your setup • - Generous vacation policy and paid holidays
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