DevOps Engineer

Job not on LinkedIn

September 18

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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CallMiner

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Artificial Intelligence • Customer Experience • Analytics

CallMiner is a global leader in AI-powered conversation intelligence, offering a comprehensive platform for analyzing omnichannel customer interactions at scale. Their solutions are designed to enhance customer experience by leveraging AI-driven insights for sentiment analysis, compliance, fraud detection, and sales effectiveness, among others. CallMiner's technologies are trusted by leading organizations in various industries such as retail, financial services, healthcare, insurance, travel, and hospitality. With their Eureka Platform, they enable companies to deepen their understanding of customer interactions, connecting insights to actionable business improvements and transformational changes.

201 - 500 employees

🤖 Artificial Intelligence

💰 $20M Venture Round on 2022-06

📋 Description

• Build, maintain, and optimize CI/CD pipelines using GitLab and automation tooling • Manage and optimize infrastructure across AWS and Azure environments • Deploy, manage, and troubleshoot applications using Docker and Kubernetes • Implement GitOps workflows utilizing ArgoCD • Automate provisioning and configuration management with Ansible and AWX • Administer and maintain Linux and Windows Server systems in hybrid environments • Collaborate with developers, QA, and operations teams to deliver scalable, reliable, high-quality software releases • Collaborate on release engineering processes: versioning, packaging, testing, and automated deployment • Monitor system health, implement security policies, and ensure high availability for critical services • Develop automation, tooling, and scripts using Bash, Python, or PowerShell • Troubleshoot production issues across multiple systems and platforms

🎯 Requirements

• Proven experience as a DevOps Engineer or in a similar role with at least three (3) years of experience • Expertise with AWS and Azure cloud infrastructure and services • Strong background in Docker and Kubernetes • Proficiency with Linux administration and shell scripting • Experience with GitOps principles and ArgoCD • Configuration management experience using Ansible and orchestration with AWX • Strong understanding of CI/CD using GitLab • Knowledge of release engineering concepts: build processes, artifact repositories, deployment workflows • Strong troubleshooting skills across software, infrastructure, and network layers • Strong scripting skills (Bash, Python, PowerShell, or similar) • Experience managing Windows Server environments (preferred) • Familiarity with Infrastructure as Code tools (Terraform, CloudFormation) (preferred) • Experience with observability and monitoring tools (Prometheus, Grafana, ELK Stack) (preferred) • AWS or Azure DevOps-related certifications (preferred) • Excellent analytical and problem-solving abilities • Strong written and verbal communication skills • Ability to work in agile, fast-paced environments • Detail-oriented with a strong commitment to quality delivery • Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience

🏖️ Benefits

• Quality medical, dental and vision benefits • Life and disability insurance • Reimbursement programs for fitness and tuition • 401k matching • Generous PTO including an annual volunteer day • Paid maternity and parental leave • Inclusive and equitable workplace • Emphasis on work-life balance