DevOps Engineer

🕒 May 1

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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CallMiner

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

💰 $20M Venture Round on 2022-06

Artificial Intelligence • Customer Experience • Analytics

CallMiner is a global leader in AI-powered conversation intelligence, offering a comprehensive platform for analyzing omnichannel customer interactions at scale. Their solutions are designed to enhance customer experience by leveraging AI-driven insights for sentiment analysis, compliance, fraud detection, and sales effectiveness, among others. CallMiner's technologies are trusted by leading organizations in various industries such as retail, financial services, healthcare, insurance, travel, and hospitality. With their Eureka Platform, they enable companies to deepen their understanding of customer interactions, connecting insights to actionable business improvements and transformational changes.

📋 Description

• Design, implement, and maintain CI/CD pipelines using GitLab and automation tooling. • Manage and optimize infrastructure across AWS and Azure environments. • Deploy, manage, and troubleshoot applications using Docker and Kubernetes. • Implement GitOps workflows utilizing ArgoCD. • Automate provisioning and configuration management with Ansible and AWX. • Administer and maintain Linux and Windows Server systems in hybrid environments. • Collaborate on release engineering processes: versioning, packaging, testing, and automated deployment. • Monitor system health, implement security policies, and ensure high availability for critical services. • Develop automation, tooling, and scripts using Bash, Python, or PowerShell. • Troubleshoot production issues across multiple systems and platforms.

🎯 Requirements

• Proven experience as a DevOps Engineer or in a similar role with at least three (3) years of experience. • Expertise with AWS and Azure cloud infrastructure and services. • Strong background in Docker and Kubernetes. • Proficiency with Linux administration and shell scripting. • Experience with GitOps principles and ArgoCD. • Configuration management experience using Ansible and orchestration with AWX. • Strong understanding of CI/CD using GitLab. • Knowledge of release engineering concepts: build processes, artifact repositories, deployment workflows. • Strong troubleshooting skills across software, infrastructure, and network layers. • Strong scripting skills (Bash, Python, PowerShell, or similar).

🏖️ Benefits

• Quality medical, dental and vision benefits • Life and disability insurance • Reimbursement programs for both fitness and tuition • 401k matching • Generous PTO including an annual volunteer day • Paid maternity and parental leave