Cyber Security Analyst

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CallTek

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🤝 B2B

📡 Telecommunications

⚕️ Healthcare Insurance

B2B • Telecommunications • Healthcare Insurance

CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.

📋 Description

• Investigate security alerts escalated by SOC Level 1 analysts. • Perform deeper analysis of suspicious activity across SIEM, EDR, network, identity, cloud, and email security platforms. • Validate whether security events represent false positives, suspicious behavior, policy violations, or confirmed cybersecurity incidents. • Correlate events across multiple log sources to identify attack patterns, affected assets, compromised accounts, lateral movement, malware activity, or unauthorized access. • Determine the scope, severity, business impact, and urgency of security incidents. • Recommend containment, eradication, and remediation actions to the appropriate technical teams. • Create and maintain accurate incident timelines, investigation notes, evidence records, and escalation summaries. • Support phishing investigations, endpoint compromise analysis, suspicious login reviews, malware alerts, brute-force attacks, data exfiltration indicators, and cloud security events. • Review and improve SOC playbooks, investigation procedures, and escalation criteria. • Provide technical guidance, coaching, and feedback to SOC Level 1 analysts. • Identify recurring false positives and recommend tuning improvements for SIEM, EDR, and other detection platforms. • Participate in post-incident reviews and provide recommendations to improve detection, response, and prevention. • Support shift handovers by documenting open incidents, pending actions, and important operation contexts.

🎯 Requirements

• 2 to 4 years of experience in SOC operations, cybersecurity monitoring, incident response, security operations, network security, endpoint security, or infrastructure security. • Previous experience as a SOC Analyst L1 or equivalent role. • Experience investigating real security alerts and documenting incident findings. • Practical knowledge of SIEM, EDR, identity logs, firewall logs, email security alerts, and endpoint events. • Experience escalating incidents and recommending remediation actions. • Preferred Certifications: CompTIA CySA+, Blue Team Level 1 / BTL1, Blue Team Level 2 / BTL2, Microsoft AZ-500, CompTIA Security+, CompTIA Network+, Cisco CCNA, Fortinet FCP / NSE, Microsoft AZ-500, as a plus for cloud/security environments, eCIR . • Language: English C1 is required