Solution Design Engineer

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CallTek

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🤝 B2B

📡 Telecommunications

⚕️ Healthcare Insurance

B2B • Telecommunications • Healthcare Insurance

CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.

📋 Description

• Provide pre-sales technical support to the sales team, including product demonstrations, technical presentations, and answering customer inquiries. • Work with customers to understand their requirements and design customized solutions that meet their needs. • Collaborate with the product development team to ensure that customer feedback is integrated into product improvements. • Prepare technical documentation, proposals, and sales materials to support the sales process. • Build and maintain strong relationships with customers, acting as a trusted technical advisor throughout the sales cycle. • Collaborate with various departments to ensure alignment and effective communication. • Perform other duties as required. These duties may include assignments in job classification other than their own.

🎯 Requirements

• Bachelor's degree in business administration, Management, Engineering, or a related field, preferred. • Experience in Ekahau software and Lucidcharts is preferred • Minimum of 3 years of experience in network design utilizing Ruckus, Aruba, Cisco Meraki equipment • Excellent organizational skills while being very detail oriented with the ability to work independently to solve problems and anticipate needs and as a part of a collaborative team. • Exceptional time management and multitasking abilities, with the capacity to prioritize tasks effectively. • Strong written and verbal communication skills, with exceptional professionalism. • Proficiency in Microsoft Office suite, including Visio, Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint. • Strong interpersonal skills and the ability to build relationships with stakeholders. • A growth mindset, with commitment to continuous learning and self-improvement.