CallTek
B2B • Telecommunications • Healthcare Insurance
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
T3 Engineer
Job not on LinkedIn
January 20
CallTek
B2B • Telecommunications • Healthcare Insurance
CallTek is a global leader in white-label technical support and business process outsourcing (BPO) services for technology operators and service providers. With over 19 years of experience, they offer a wide range of solutions including Technology as a Service (TaaS), field service management, network operations center (NOC) support, and remote patient monitoring. CallTek specializes in serving industries such as hospitality, healthcare, and multi-family housing by providing seamless on-site and remote technical support, project management, and customer service. Their extensive network of over 6,000 customer support agents offers 24/7 support in multiple languages, making them a trusted partner in amplifying business operations.
đź“‹ Description
• Staff4Me is looking for a dedicated and skilled T3 Engineer to join our technical support team. • Provide expert-level support for escalated technical issues. • Collaborate closely with Tier 2 engineers, vendors, and other stakeholders. • Troubleshoot complex problems and implement new technologies. • Provide real-time assistance to Tier 2 engineers and PNOCs. • Troubleshoot and resolve outstanding issues. • Manage circuit cutovers. • Configure devices for new circuits and assist with cable runs. • Conduct wifi surveys and troubleshoot third-party vendor issues. • Provide data analysis to identify faults in production infrastructure. • Collaborate for the integration of new equipment and technologies.
🎯 Requirements
• Experience as a Tier 3 Engineer or in a similar technical support role. • Strong troubleshooting skills and knowledge of network infrastructure. • Preferred certifications related to network technologies (e.g., Ruckus certifications like RIXCI, RAZSA). • Excellent communication and problem-solving skills. • Ability to work independently as well as collaboratively in a team environment. • Experience with circuit configurations, PMS systems, and third-party service integration is a plus.
🏖️ Benefits
• Competitive salary and benefits package. • Opportunity for growth and career development. • Training and support to enhance technical and customer service skills. • Work in a dynamic and multicultural environment.
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