Customer Care Representative

Job not on LinkedIn

🔥 19 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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CalPro Inspection Group

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11 - 50 employees

CalPro Inspection Group offers comprehensive property inspections and pest control services for both residential and commercial property buyers and sellers. As California's one-stop-shop inspection and pest control company, we pride ourselves on our attention to detail, reliable services, and honest results.

📋 Description

• Answer inbound calls and respond to customer inquiries with professionalism and confidence • Schedule inspections and pest control services efficiently • Educate customers on our services and clearly explain value and benefits • Upsell and cross-sell applicable services when appropriate • Assist customers and field technicians with scheduling, service questions, and order concerns • Handle basic billing, payment, and report-related questions • Maintain accurate customer and job records • Support team goals related to booking rates, conversions, and customer satisfaction

🎯 Requirements

• Strong sales ability with a customer-first approach • Excellent verbal and written communication skills • Comfortable handling objections and closing appointments • Self-motivated, results-driven, and goal oriented • Ability to thrive in a fast-paced environment • Strong attention to detail and organization • Professional phone presence and positive attitude • Previous experience in customer service, call center, or sales preferred

🏖️ Benefits

• Medical • Dental • Simple IRA program with Company match • Paid time off • Opportunities for advancement