Implementation Engineer – ERP Integrations

November 24

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Canals

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Artificial Intelligence • Enterprise • Distribution

Canals is an AI-driven tool designed to enhance efficiency in distribution and order processing for sales, accounting, and procurement teams. It automates tasks like sales order entry and invoice processing, transforming customer emails into actionable quotes and orders without the need for templates. Canals is built specifically for various distribution verticals including electrical, plumbing, HVAC, and industrial sectors, helping teams save time and increase accuracy in their workflows. As users engage with the platform, the AI continues to improve its performance and adapt to specific business needs, ensuring better service for customers and vendors alike.

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor), using standardized templates and API credentials • Become an ERP subject-matter expert, understanding how each system handles data, access, authentication, and configuration. • Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions. • Lead post-sale integration work: collect access details, configure endpoints, test connectivity, and validate end-to-end data flow. • Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed. • Participate in customer onboarding and go-live calls as the technical owner of the integration process. • Document integration steps, ERP nuances, and repeatable best practices for internal and customer use. • Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly. • Occasionally cover on support (Zendesk) as needed.

🎯 Requirements

• 2–4 years in a technical implementation, technical support, integrations, or customer engineering role at a SaaS company. • Excitement to work directly with customers, managing implementations and troubleshooting integration issues. • Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads. • Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth. • Strong communication skills — able to explain technical concepts clearly to both technical and non-technical users. • Excellent organization and project management abilities. • Comfort working in a fast-moving, fully remote environment with high ownership. • English proficiency required; Spanish or Portuguese a plus.

🏖️ Benefits

• Bootstrapped & profitable: Stability and autonomy — no fundraising distractions or shifting investor goals. • High impact: You’ll directly shape how distributors implement and scale AI across their operations. • Collaborative culture: Work with engineers, CSMs, and product leaders solving real industry problems. • Remote-first flexibility: Work anywhere in North or South America. • Product-market fit: Customers love what we’ve built — and growth is accelerating. • Tight-knit, low-ego team: Join a group of builders passionate about excellence.