Candescent
Fintech • Banking • SaaS
Candescent is a digital-first, intelligence-driven banking platform that helps banks and credit unions modernize account opening, digital banking, branch interactions and operations. It provides cloud-native onboarding and sales tools, fraud and security management, unified data and analytics, marketing/communications, card and money management, developer tools, and a curated marketplace of partner solutions to improve engagement, compliance, and financial wellness for consumer and business customers.
Integration Support Specialist
Job not on LinkedIn
November 18
Candescent
Fintech • Banking • SaaS
Candescent is a digital-first, intelligence-driven banking platform that helps banks and credit unions modernize account opening, digital banking, branch interactions and operations. It provides cloud-native onboarding and sales tools, fraud and security management, unified data and analytics, marketing/communications, card and money management, developer tools, and a curated marketplace of partner solutions to improve engagement, compliance, and financial wellness for consumer and business customers.
📋 Description
• Provide Tier 2 support for Fintech partners and clients using our Developer Hub and APIs. • Respond to support tickets within defined SLAs, ensuring timely and accurate resolutions. • Troubleshoot API-related issues and escalate complex problems to Integration Engineers as needed. • Assist with onboarding new Developer Hub users and guide them through documentation and setup. • Collaborate with Integration Engineers to stay up to date on connectivity technologies and best practices. • Contribute to internal knowledge bases and support documentation. • Participate in cross-training to build foundational knowledge in SSO (SAML, OIDC), RESTful APIs, and other integration technologies. • Support QA and testing efforts for internal tools and processes as needed.
🎯 Requirements
• Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience. • Familiarity with RESTful APIs and basic troubleshooting techniques. • Exposure to SSO technologies (SAML, OIDC) is a plus. • Strong problem-solving and communication skills. • Ability to manage multiple support requests and prioritize effectively. • Eagerness to learn and grow in a technical environment. • Experience in a SaaS or Fintech support role is preferred but not required.
🏖️ Benefits
• None mentioned
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