Candescent
Fintech • Banking • SaaS
Candescent is a digital-first, intelligence-driven banking platform that helps banks and credit unions modernize account opening, digital banking, branch interactions and operations. It provides cloud-native onboarding and sales tools, fraud and security management, unified data and analytics, marketing/communications, card and money management, developer tools, and a curated marketplace of partner solutions to improve engagement, compliance, and financial wellness for consumer and business customers.
Software Support Engineer II
October 26
Candescent
Fintech • Banking • SaaS
Candescent is a digital-first, intelligence-driven banking platform that helps banks and credit unions modernize account opening, digital banking, branch interactions and operations. It provides cloud-native onboarding and sales tools, fraud and security management, unified data and analytics, marketing/communications, card and money management, developer tools, and a curated marketplace of partner solutions to improve engagement, compliance, and financial wellness for consumer and business customers.
📋 Description
• Respond to and resolve advanced technical and functional support requests, including platform and product-related issues. • Own and manage critical incidents, providing in-depth technical analysis and actionable solutions. • Collaborate with engineering, product, and operations teams to investigate root causes and recommend long-term fixes. • Analyze customer service trends, implementation challenges, and new product offerings to suggest improvements in applications, interfaces, and internal processes. • Participate in on-call rotations and provide flexible support coverage as needed. • Document resolutions, create knowledge base articles, and contribute to support process optimization.
🎯 Requirements
• 3-6 years of experience in software technical support or equivalent education. • Working knowledge of Unix/Linux systems. • Proficiency in SQL and Oracle databases. • Experience with front-end technologies including JavaScript and web-based languages. • Strong troubleshooting skills in complex, multi-tiered systems. • Ability to analyze logs and system data to diagnose issues. • Familiarity with Postman and debugging tools. • Understanding of cloud platforms (GCP, AWS) and DevOps tools (CI/CD pipelines, Docker, Kubernetes). • Knowledge of SaaS lifecycle including deployment, onboarding, support strategy, and integration readiness. • Excellent time management and multitasking abilities.
🏖️ Benefits
• Health insurance • Retirement plans
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