Cloud Support Engineer

July 29

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Canonical

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Open Source • Cloud • AI

Canonical is the company behind Ubuntu, the world's most popular open-source operating system, which provides fast, modern, and secure Linux solutions for desktops, servers, and cloud environments. They offer a comprehensive set of products and services, including Ubuntu Desktop, Ubuntu Server, cloud solutions such as OpenStack, and tools for managing containerized applications with Kubernetes. Canonical focuses on making open-source technology reliable and accessible across various industries, from IoT and AI to enterprise infrastructure.

501 - 1000 employees

Founded 2004

📋 Description

• Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. • Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. • The company is founder led, profitable and growing. • We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. • We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we’ve never seen before to OS configuration issues and root cause analysis. • This is a remote role, based anywhere in Japan.

🎯 Requirements

• Excellent verbal and written communication skills in both English and Japanese • JLPT N1 preferred for non native Japanese speakers • Exceptional academic track record from both high school and university • Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path • Track record of going above-and-beyond expectations to achieve outstanding results • Hands-on and extensive working experience in supporting Linux systems including 3 or more of: • Virtualization / Cloud - primarily using KVM or OpenStack. • Containers - especially with Docker, LXD/LXC, or Kubernetes. • Storage technologies - block, object and network. • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.). • Cloud computing expertise in provisioning, monitoring, orchestration, etc. • Advanced troubleshooting experience: • Linux integration with other environments (authentication/directory services, network file systems, etc.). • Ability to navigate effectively stack traces and logs, and advise on next steps. • Solid understanding of OS and Application level bugs and when to escalate to the correct team. • Programming fundamentals in any language. • Extensive Customer support experience is key: • Customer needs are top priority. • Communicate professionally, emphatically, clearly and set the right expectations. • Ability to travel internationally twice a year for company events up to two weeks long.

🏖️ Benefits

• Distributed work environment with twice-yearly team sprints in person • Personal learning and development budget of USD 2,000 per year • Annual compensation review • Recognition rewards • Annual holiday leave • Maternity and paternity leave • Employee Assistance Programme • Opportunity to travel to new locations to meet colleagues • Priority Pass, and travel upgrades for long haul company events