Enterprise Customer Success Manager

May 2

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Canonical

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Open Source • Cloud • AI

Canonical is the company behind Ubuntu, the world's most popular open-source operating system, which provides fast, modern, and secure Linux solutions for desktops, servers, and cloud environments. They offer a comprehensive set of products and services, including Ubuntu Desktop, Ubuntu Server, cloud solutions such as OpenStack, and tools for managing containerized applications with Kubernetes. Canonical focuses on making open-source technology reliable and accessible across various industries, from IoT and AI to enterprise infrastructure.

501 - 1000 employees

Founded 2004

📋 Description

• Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. • The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries. • We are hiring an Enterprise Customer Success Manager. • Customer success is a new and strategic department at Canonical. • CSMs are responsible for developing trust with their assigned customers, • Customer Success Managers help draw and deliver on an appropriate collaboration roadmap. • We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio. • CSMs are specialized in one of the following segments: Mass, Focus, Step Growth. • All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment). • This role will be based remotely. • Onboard new customers and introduce them to our products and support processes. • Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.

🎯 Requirements

• Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT. • Excellent presentation skills with the ability to guide a conversation about complex software. • Experience building and improving internal processes while maintaining timely delivery to customer-related projects. • A true team player capable of interacting with all departments and at all levels, both internally and externally. • Knowledge of agile methodologies. • We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!

🏖️ Benefits

• Distributed work environment with twice-yearly team sprints in person • Personal learning and development budget of USD 2,000 per year • Annual compensation review • Recognition rewards • Annual holiday leave • Maternity and paternity leave • Team Member Assistance Program & Wellness Platform • Opportunity to travel to new locations to meet colleagues • Priority Pass and travel upgrades for long-haul company events