Canonical
Open Source • Cloud • AI
Canonical is the company behind Ubuntu, the world's most popular open-source operating system, which provides fast, modern, and secure Linux solutions for desktops, servers, and cloud environments. They offer a comprehensive set of products and services, including Ubuntu Desktop, Ubuntu Server, cloud solutions such as OpenStack, and tools for managing containerized applications with Kubernetes. Canonical focuses on making open-source technology reliable and accessible across various industries, from IoT and AI to enterprise infrastructure.
501 - 1000 employees
Founded 2004
Support Engineering Manager
May 1
🌏 Anywhere in the World
⏰ Full Time
🟡 Mid-level
đźź Senior
👮‍♀️ Software Engineering Manager
Canonical
Open Source • Cloud • AI
Canonical is the company behind Ubuntu, the world's most popular open-source operating system, which provides fast, modern, and secure Linux solutions for desktops, servers, and cloud environments. They offer a comprehensive set of products and services, including Ubuntu Desktop, Ubuntu Server, cloud solutions such as OpenStack, and tools for managing containerized applications with Kubernetes. Canonical focuses on making open-source technology reliable and accessible across various industries, from IoT and AI to enterprise infrastructure.
501 - 1000 employees
Founded 2004
đź“‹ Description
• Management of a professional support team, including skills development and performance management • Operational control, shift scheduling, accountability for key performance indicators (KPIs) • Ensures that all customer cases are responded to within the SLA, and in a professional manner • Act as the customer escalation contact, and ensure that such escalations are addressed appropriately • Accountability for customer satisfaction • Contribution to the support knowledge base • Continuous improvement to the team's processes and support service delivery • Hire, develop and train support team to match business requirements • Work with the leadership team to drive growth and transformation initiatives
🎯 Requirements
• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation) • Leadership experience, and preferably team management experience • Confidence under pressure, with proven track record of high customer focus • Preferably fluent in two languages, English being primary one • Excellent communication skills (verbal and written) • Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies • Proven track record of contributing to Open Source projects • Software development experience • Experience in working in support organizations • Hands on experience with Canonical's products
🏖️ Benefits
• Distributed work environment with twice-yearly team sprints in person • Personal learning and development budget of USD 2,000 per year • Annual compensation review • Recognition rewards • Annual holiday leave • Maternity and paternity leave • Employee Assistance Programme • Opportunity to travel to new locations to meet colleagues • Priority Pass, and travel upgrades for long haul company events
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