Product Support Specialist, Education Team – Full Time, 1-Year Contract

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Canva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

📱 Media

📚 Education

💰 $200M Venture Round on 2021-09

SaaS • Media • Education

Canva is a versatile online design platform that empowers users to create a wide range of professional designs with ease. From social media posts and presentations to business cards and posters, Canva provides thousands of templates and design tools to help users bring their creative ideas to life. The platform also offers a suite of AI-powered features to enhance creativity and productivity, including tools like Magic Write for copy generation and Magic Edit for photo transformations. Canva caters to individuals, teams, and enterprises, making it an ideal solution for collaborative design and workflow management. It is also committed to sustainability and social impact, offering free educational and nonprofit access to its premium features.

📋 Description

• Guide school systems and Education Departments through SSO setup, domain verification, and account provisioning • Support Google Workspace and Microsoft Entra ID / Microsoft 365 integrations • Troubleshoot authentication, provisioning, and directory-sync issues end to end • Act as technical point of contact for State partnership rollouts across different authentication pathways • Diagnose and resolve onboarding blockers with school IT administrators, DIETs, and district teams • Escalate product issues to Canva Partnerships, Product, and Engineering teams • Create clear, localized setup guides and self-serve resources • Track common support issues and integration patterns and feed insights back internally • Support training and enablement for administrators and master trainers on account setup, access management, and troubleshooting

🎯 Requirements

• Prior experience supporting SSO, SAML/OAuth, or identity and access setups • Ability to explain technical concepts to non-technical audiences • Knowledge of Google Workspace and Microsoft 365 / Entra ID administration • Experience with domain verification, provisioning, and directory synchronization • At least 3 years of experience in technical support, implementation, or solutions roles • Experience supporting schools, government systems, or large organizations is ideal • Ability to diagnose integration issues calmly and methodically • Clear written and verbal communication in English and Hindi • Ability to manage multiple school systems, timelines, and stakeholders • Ability to identify risks early and develop mitigation plans

🏖️ Benefits

• Remote work flexibility • Approximately 40 hours per week with flexibility to manage your time • Virtual interviews • Reasonable adjustments during the interview process • Inclusive workplace celebrating diverse skills and backgrounds