ESM Consultant

🕒 February 2

🏢🏡 Berlin – Hybrid

⏰ Full Time

🟠 Senior

🔴 Lead

💼 Consultant

👻 Ghost score 47%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Capgemini

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

📋 Description

• Management of contractually agreed and provisioned IT services • Ensure consistent collaboration between these services • Responsible for all facets of the Service Integration (SI) business • Business development, new business activities, client management • Management of SI projects and transition teams in the DACH region • Work closely with the Head of Service Integration CEU • Align and localize proposals; participate in proposal presentations • Deliver SI projects and transitions and manage delivery teams • Service consulting for multi-supplier service operations, multi-supplier service transition and transformation • Develop solutions for specific customer requirements • IT service management transformation • Service and IT effectiveness assessments • Execution of service- and operating-level agreements • Service reporting, auditing and benchmarking • Define service strategies • Conduct current state assessments • Define service and operating models • Advise on sourcing matters • Oversight of the supply chain • Support organizational design and change • Assess potentials • Define and advise on governance models for the SI environment • Operational management of vendors within the SI environment • Advocate for SI adoption within operations • Support the global sourcing strategy, including shifting work packages to Rightshore centers

🎯 Requirements

• Ability to support building a sales pipeline for SI opportunities • Ability to communicate the vision, goals and priorities for a new business model • Leadership presence with credibility, assertiveness and persuasiveness toward clients, third parties and internal stakeholders • Proven track record in delivering services that develop, maintain and improve client relationships using a consultative delivery and positioning approach for new services • Understanding of SLAs, required performance indicators and contractual obligations for managing contracts and client relationships • Excellent consulting skills and strong experience in business development • Understanding of the Service Integration framework and its environment • Governance models • IT organizational models • Collaborative approach to foster intra-BU and inter-BU partnerships • Willingness to travel nationally and internationally • Broad business, financial and commercial awareness • Experience in IT outsourcing • Sufficient knowledge of the business domain • Experience in risk management • Excellent communication skills • Strong ability to learn • Desirable: knowledge of service integration discipline • University degree or equivalent qualification • 8+ years' experience in the IT industry • Compelling communication and presentation skills for complex solutions, including at board level • Strong service and client orientation • Quick comprehension and innovative thinking combined with creativity • Collaboration, team orientation and ability to motivate teams • Strategic thinking with pragmatism and analytical skills • Transparency, ability to work independently, flexibility, commitment, target orientation • Conflict management • Intercultural awareness

🏖️ Benefits

• Flexible working hours and time-off models • Mobile working – including hybrid work from home • Company bike program • Mobility budget • Wide range of training and development opportunities • International network • Cooperation with the pme Family Service • Deferred compensation – good retirement provision • Extended continued pay in case of illness • Health and wellness offerings • Attractive workplace for people with disabilities • Stay-in-touch program • fareWelcome! • Work–life balance • Employee discounts • Team and sports events