Capgemini
Enterprise • Artificial Intelligence • Cybersecurity
Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.
FBS Production Support Engineer, Lead
Job not on LinkedIn
October 31
Capgemini
Enterprise • Artificial Intelligence • Cybersecurity
Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.
đź“‹ Description
• Ensuring minimal disruption to business operations with timely communications and quick resolutions when issues arise. • Providing production support for Sales and Direct Business Units (BU) applications. • Leading a team of production support engineers. • Coordinating incident response, ensuring timely resolution and communication. • Acting as the escalation point for any production issues. • Overseeing monitoring tools and dashboards to proactively detect issues. • Owning high-priority incidents, driving root cause analysis and permanent fixes. • Collaborating with Direct Sales, Direct BU leaders, and across IT teams to align support efforts. • Reviewing and approving changes impacting Sales and Direct BU systems. • Ensuring proper testing and validation before deployment to production. • Skilled in troubleshooting APIs, databases, middleware, and front-end applications.
🎯 Requirements
• 7-9 years of experience in a similar role in production support, technical backgorund • Bs in Information Technology or similar • Full English Fluency • 6 years of experience in application development / testing or business / system analysis role / Production Support 24/7. • Leadership Role: At least 3 years of experience leading a team • Technical & Business Skills • SQL and Java - Required - Advance (Need strong experience with coding and troubleshooting if necessary) • Dynatrace - Desirable • FullStory - Desirable • Mixed Panel - Desirable • Power BI • Cloud / AWS
🏖️ Benefits
• Competitive salary and performance-based bonuses • Comprehensive benefits package • Home Office model • Career development and training opportunities • Flexible work arrangements (remote and/or office-based) • Dynamic and inclusive work culture within a globally known group • Private Health Insurance • Pension Plan • Paid Time Off • Training & Development
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