Lead Domain Architect – Salesforce

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November 10

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Capgemini

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Enterprise • Artificial Intelligence • Cybersecurity

Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

10,000+ employees

Founded 1967

🏢 Enterprise

🤖 Artificial Intelligence

🔒 Cybersecurity

📋 Description

• Develop and govern the technical architecture roadmap for Distribution, Marketing, and Agency domains. (PLUS) • Lead architectural design for Salesforce, marketing automation, agency management, and commissions platforms. • Evaluate emerging technologies, including AI/ML models, RPA (Robotic Process Automation), and intelligent data platforms, to modernize capabilities. • Create reference architectures and reusable patterns for CRM, MarTech, and agency systems. • Architect end-to-end solutions that incorporate AI-driven personalization, automated workflows, data integrity, and secure integrations. • Define modernization strategies for legacy systems (e.g., WINS), ensuring smooth transitions and data consistency. • Lead governance sessions to ensure alignment with enterprise standards and strategic vision. • Design intelligent solutions for lead management, campaign orchestration, agent productivity, and customer engagement. (Desirable) • Architect platforms for segmentation, targeting, A/B testing, and real-time analytics. • Automate agent onboarding, compensation processing, and service workflows using AI and workflow engines. • Integrate predictive analytics, chatbots, and intelligent routing to enhance agent and customer experiences. • Build unified data flows across Salesforce, MarTech, agency systems, and enterprise platforms.

🎯 Requirements

• +9 years of experience in a similar role • BS in Computer Science or similar • Previous experience in Insurance (PLUS) • Full English Fluency (MUST) • Salesforce CRM Implementation • Experience with new technologies (AI, Automation) • **Technical & Business Skills** • Salesforce Certified Application Architect or System Architect. **(Very Desirable) ** • Certifications in marketing automation or agency platforms. (New technologies, AI, automation, self-service, agency on boarding) • ITIL v4 certification (Desirable) • Knowledge of contact center technologies and omnichannel routing **(Very Desirable) ** • Experience leading cloud migrations and modernization initiatives. AWS Mainly • Communication Skills, Stakeholder Management

🏖️ Benefits

• A competitive salary and performance-based bonuses. • Comprehensive benefits package. • Flexible work arrangements (remote and/or office-based). • You will also enjoy a dynamic and inclusive work culture within a globally renowned group. • Private Health Insurance. • Paid Time Off. • Training & Development opportunities in partnership with renowned companies.