Production Support Engineer

🔥 3 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏭 Production Engineer

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 218 days.
• No salary listed.

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Capgemini

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

📋 Description

• Coordinate and lead incident response efforts to ensure timely issue resolution and business communication • Serve as the escalation point for complex production support issues • Monitor production environments using observability and monitoring tools to proactively identify risks and system anomalies • Own and manage high-priority incidents, driving root cause analysis and permanent remediation • Lead post-incident reviews and implement preventive measures • Collaborate with Direct Sales business teams, contact center leadership, and cross-functional IT teams • Provide clear and timely communication regarding incident status, business impact, and resolution plans • Identify recurring production issues and recommend process improvements • Develop and maintain support documentation, operational runbooks, and automation opportunities • Review and approve system changes impacting production environments • Validate testing activities prior to production deployments • Analyze application architecture, integrations, APIs, middleware components, databases, and data flows to troubleshoot issues effectively • Support implementation activities and provide technical guidance to stakeholders • Mentor junior team members and share best practices

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field • 4–6 years of overall IT experience • 4–6 years of experience in application support, application development, system analysis, or production support environments • Experience managing production incidents and troubleshooting enterprise applications • Strong understanding of APIs, system integrations, databases, and application architecture • Experience working with monitoring and observability platforms • Ability to communicate effectively with both technical and non-technical stakeholders • Experience with Salesforce • Fluent English proficiency • Experience using Dynatrace or similar monitoring tools (preferred) • Knowledge of ITIL processes and incident/problem management practices (preferred) • Experience working in large enterprise environments (preferred) • Incident Management • Root Cause Analysis • API Troubleshooting • Database Analysis • Production Support • Application Monitoring • System Integration Support • Change Management

🏖️ Benefits

• Competitive salary and performance-based bonuses • Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc. • Career development and training opportunities • Dynamic and inclusive work culture within a globally renowned group • Private Health Insurance • Pension Plan • Paid Time Off • Training & Development • Valid, local legal authorization to work in the country where the role is based at the time of hire • No parallel employment, professional activities, or paid work for other entities during employment • Disclosure and review of ownership, partnership, directorship, or participation in other businesses or companies under conflict-of-interest policies

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