City Experience Manager

Job not on LinkedIn

October 2

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

💵 $115.2k - $131.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Capital One

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Banking • Fintech • Finance

Capital One is a leading financial services company that specializes in offering credit cards, auto loans, banking, and savings accounts. With a focus on innovation and technology, Capital One aims to change banking for good by providing customer-friendly solutions and fostering a diverse and inclusive workforce. The company is known for its commitment to creating a positive impact in the banking industry through advanced digital tools and customer service excellence.

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

💰 Post-IPO Equity on 2023-05

📋 Description

• Be responsible for the delivery of Velocity Black's promise to members in San Francisco by localizing the core DNA of Velocity Black • Leverage global reach, resources and brand with granular local expertise to develop the local member community • Grow the community of high performance, HNW members in San Francisco • Manage the P&L for the city to maximize ROI and relevant KPIs • Own the Content & Engagement strategy for the city’s member cohort • Oversee the conceiving and execution of regular member events at inspired locations in the city • Work closely with Membership, CRM, and Operations teams to ensure frictionless integration of city-level and corporate-level operations • Uphold Velocity culture across teams, focusing on Adaptability, Initiative, Yes First, Resilience and Ownership • Provide hands-on support to team members in challenging customer situations and assess priorities from strategic altitude

🎯 Requirements

• High School Diploma, GED, or Equivalent Certification • At least 5 years experience in the hospitality industry in San Francisco, CA • At this time, Capital One will not sponsor a new applicant for employment authorization for this position. • Strong relationship building skills, customer focus and ability to collaborate (Preferred) • Strong interest and knowledge of the hospitality market and industry (Preferred) • Ability to work quickly and efficiently under pressure (Preferred) • Extremely organized and able to move seamlessly between strategic and hands-on tasks

🏖️ Benefits

• This role is eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. • Eligibility for benefits varies based on full or part-time status, exempt or non-exempt status, and management level.