Senior Advocacy Coordinator

🔥 13 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $49.8k - $56.9k / year

⏰ Full Time

🟠 Senior

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Capital One

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

💰 Post-IPO Equity on 2023-05

Banking • Fintech • Finance

Capital One is a leading financial services company that specializes in offering credit cards, auto loans, banking, and savings accounts. With a focus on innovation and technology, Capital One aims to change banking for good by providing customer-friendly solutions and fostering a diverse and inclusive workforce. The company is known for its commitment to creating a positive impact in the banking industry through advanced digital tools and customer service excellence.

📋 Description

• Investigate and resolve complex customer and regulatory complaints to ensure optimal outcomes • Handle inbound and outbound escalated call customer interactions • Troubleshoot and resolve technical access issues and web-based platforms for customers • Analyze service trends and deliver actionable feedback to stakeholders to drive process improvements • Monitor for and escalate potential regulatory compliance concerns or risk events • Conduct professional and empathetic communications to resolve customer complaints • Provide expert guidance to team members regarding policies, procedures, compliance standards, and internal systems • Collaborate with cross-functional partners to address and resolve business needs • Apply a comprehensive understanding of auto finance approval requirements to support accurate decision-making • Consistently achieve established daily performance metrics and service-level objectives

🎯 Requirements

• High School Diploma, GED, or equivalent Certification • At least 3 years of Customer Service or Call Center experience • At least 1 year of experience using Google Suite or Microsoft office

🏖️ Benefits

• Medical, Dental, Vision, Prescription coverage • Day 1 Flexible Scheduling • Paid Time Off • Wellbeing offerings such as backup childcare and Mental Wellness support • Tuition Reimbursement • Paid Training and Development offered quarterly • Flexible Spending Account • Life Insurance as well as Disability • Disability Insurance • 401 K and Stock Purchase Plan