Senior Manager, Customer Trust – Field Security Specialist

October 30

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

💵 $204.9k - $233.8k / year

⏰ Full Time

🟠 Senior

👮‍♂️ Cybersecurity / Security Engineer

🦅 H1B Visa Sponsor

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Capital One

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Banking • Fintech • Finance

Capital One is a leading financial services company that specializes in offering credit cards, auto loans, banking, and savings accounts. With a focus on innovation and technology, Capital One aims to change banking for good by providing customer-friendly solutions and fostering a diverse and inclusive workforce. The company is known for its commitment to creating a positive impact in the banking industry through advanced digital tools and customer service excellence.

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

💰 Post-IPO Equity on 2023-05

📋 Description

• Scale and build upon existing programs like the Customer Trust Center, providing customers with self-service access to relevant security, privacy, and compliance information. • Act as a trusted technical and security advisor, engaging customer security teams and IT leaders to align on their cybersecurity & business needs. • Represent the company externally in security and technology conversations, shaping best practices and positioning our solutions as industry-leading. • Bridge the gap between technical value and business outcomes, aligning security messaging with sales and marketing strategies to drive adoption of our products. • Work closely with the engineering, legal, risk, cyber, and compliance teams to ensure our security responses are accurate and reflect our latest technical and regulatory standing. • Analyze and respond to cybersecurity sections of RFIs (Requests for Information) and RFPs (Requests for Proposal), providing detailed and precise information about our security controls, policies, and procedures. • Maintain and update a knowledge base of our security posture, including security policies, certifications (e.g., SOC 2, ISO 27001), and compliance documentation. • Identify trends in customer security inquiries to help improve our documentation and proactive communication strategies. • Support third-party risk and due diligence processes, helping customers efficiently evaluate our security posture. • Provide insights on emerging cybersecurity trends and customer expectations to contribute to the product roadmap. • Develop and standardize security sales playbooks, equipping sales teams with messaging, objection handling, and case studies, as applicable.

🎯 Requirements

• At least 7 years of progressive experience in a cybersecurity or information security role, with a strong understanding of security frameworks and best practices, and a focus on horizontal expertise across various domains. • At least 4 years in customer - facing roles , acting as a trusted advisor to senior security and IT leaders. • Deep technical understanding of cybersecurity principles, data protection, privacy, and compliance frameworks. • Familiarity with common cybersecurity concepts, including access control, encryption, network security, and incident response. • Excellent written and verbal communication skills with the ability to translate complex technical information into clear, concise, and professional responses for both technical and non-technical audiences. • Meticulous and organized, with a proven ability to manage multiple projects and deadlines simultaneously and great attention to detail . • Ability to influence and collaborate effectively with cross-functional teams.

🏖️ Benefits

• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website